DENISE FERRADA
Carrboro,NC
Summary
Proactive Civic and Community Participation Coordinator with extensive experience in gender and citizen participation and public-private partnerships. Demonstrated success in improving team productivity, enhancing operational workflows, and managing project timelines. Skilled in data entry, relationship building, and process improvement, offering strategic planning and cross-functional team collaboration.
Overview
10
10
years of professional experience
Work History
CIVIC AND COMMUNITY PARTICIPACTION COORDINATOR
El Centro Hispano
02.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
Gender and Citizen Participation Coordinator
Superintendence of Social Security
01.2018 - 07.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Specialist in Public-private Partnerships
Ministry of Family and Social Development
05.2014 - 01.2019
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Facilitated workshops for professional development of junior staff members.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Improved team collaboration by initiating regular strategy meetings.
- Developed training materials to enhance staff proficiency and productivity.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Master of Science - Sociology
Universidad Diego Portales
Santiago, Chile05.2016
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Process Improvement
- Staff Management
Timeline
CIVIC AND COMMUNITY PARTICIPACTION COORDINATOR
El Centro Hispano
02.2023 - Current
Gender and Citizen Participation Coordinator
Superintendence of Social Security
01.2018 - 07.2022
Specialist in Public-private Partnerships
Ministry of Family and Social Development
05.2014 - 01.2019
Master of Science - Sociology
Universidad Diego Portales
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