Summary
Overview
Work History
Education
Skills
Timeline
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Denise Fetman

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Doctor Assistant

Northshore Disc Center
01.2020 - Current
  • Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
  • Enhanced collaboration among healthcare team members for optimal patient care delivery.
  • Contributed to ongoing professional development by actively participating in continuing education courses, workshops, and seminars related to clinical practice advancements.
  • Mentored junior physicians and medical students, fostering professional growth and skill development within the healthcare team.
  • Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
  • Streamlined clinic operations, implementing efficient scheduling and documentation practices.
  • Developed public health initiatives that raised awareness and reduced spread of communicable diseases in community.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.

Billing and Patient Specialist

Northshore Eye and Vascular S.C.
01.2009 - 01.2020
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • ICD- 10, CPT and Opthalmology Codes
  • Understand EOBs and record insurance payments
  • Calculate fee for treatment
  • Assist patients with financing options, insurance questions and all treatment concerns
  • Establish collection protocols and coordinate insurance benefits
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.



Director of Private Events

Levy Restaurants
01.2012 - 01.2015
  • Execution of all events both social and corporate at a high volume Steak and Seafood house on the Chicago River
  • Ability to lead a team of 4 salaried managers and 100 hourly team members
  • Working with the sales team on site to ensure all needs of our guests are met for all events
  • Working well with all vendors and attending other events to ensure that we are always at the forefront of new opportunities when it comes to execution of private events
  • Equipment rental and linen ordering for both the restaurant and event
  • Training and implementing company policies
  • Marketing for the restaurant
  • Digital menu boards
  • Website revisions and maintenance
  • Campaign monitors and e-blasts
  • Quarterly marketing plan implementation
  • Levy Preferred dining program
  • Networking events
  • Concierge runs
  • New business development
  • Forecasting and Financial Knowledge
  • Understanding of the P&L and the bottom line finances on a daily basis
  • Declining balance
  • Holding all areas in the restaurant accountable for all cost and ensuring that they are in line throughout the month so we hit all budgeted and projected numbers
  • Holding our property at a 91.5% for our internal IPOE (In pursuit of excellence) audit that is conducted once a fiscal year for all Levy properties

Customer Service Representative

Quill/ Staples
01.2007 - 01.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled All Sales Leads
  • Identify customers needs
  • Meet overall sales team goals and quotas
  • Keep organized and accurate records client contracts and sales information
  • Build sustainable relationships and trust with all clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Ensure that I am always going the extra mile.

Education

Bachelor of Science - Communications

Northern Illinois University
Dekalb, IL

Skills

  • Physical examination
  • Interdisciplinary team coordination
  • Support all doctors needs
  • Support Treatment Plans

Timeline

Doctor Assistant

Northshore Disc Center
01.2020 - Current

Director of Private Events

Levy Restaurants
01.2012 - 01.2015

Billing and Patient Specialist

Northshore Eye and Vascular S.C.
01.2009 - 01.2020

Customer Service Representative

Quill/ Staples
01.2007 - 01.2009

Bachelor of Science - Communications

Northern Illinois University

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Denise Fetman