Denise Fields
Benton,TN
Summary
Diligent professional with 10 plus years of experience and proven knowledge of customer service, records management and data entry. Aiming to leverage my skills to successfully fill the office role with your company.
Overview
13
13
years of professional experience
Work History
Human Resource Representative
Tennova Healthcare - Cleveland
09.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Supported company growth by leading successful recruitment and hiring campaigns.
- Conducted thorough job analyses to create accurate job descriptions for various roles within organization.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Office Assistant
LHC Group
03.2021 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with patients by phone.
- Completed clerical tasks such as filing, copying and distributing mail.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Project Manager
Worth Construction & Restoration
03.2019 - 02.2021
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Eliminated discrepancies by reviewing performance, status and safety adherence.
- Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
- Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
- Modified and directed project plans to meet organizational needs.
Office Manager
Prepare To Care/Matrix Medical Training Center
03.2011 - 02.2019
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Education
Certified Nurse Assistant - Nurse Assistant
Prepare To Care
Cleveland, TN06.2009
Certified Phlebotomy Technician - Phlebotomy
Prepare To Care
Cleveland, TN12.2009
Regular Diploma - Vocational Office Administation
Polk County High School
Benton, TN05.1994
Skills
- Schedule Coordination
- Recordkeeping
- Multitasking abilities
- Filing and data archiving
- Administrative support
- Office administration
- Mail handling
Timeline
Human Resource Representative
Tennova Healthcare - Cleveland
09.2022 - Current
Office Assistant
LHC Group
03.2021 - Current
Project Manager
Worth Construction & Restoration
03.2019 - 02.2021
Office Manager
Prepare To Care/Matrix Medical Training Center
03.2011 - 02.2019
Certified Nurse Assistant - Nurse Assistant
Prepare To Care
Certified Phlebotomy Technician - Phlebotomy
Prepare To Care
Regular Diploma - Vocational Office Administation
Polk County High School
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