Denise Flanagan
Chattanooga,United States
Summary
- Experienced in home health care and mental health, demonstrating strong analytical and interpersonal skills. Proficient in Microsoft Office Suite, with a focus on documentation and detail orientation. Holds certifications in CPR, First Aid, medication administration, and childcare, alongside comprehensive knowledge of Medicare and TennCare regulations. Recognized for exceptional organizational and communication abilities, with proven decision-making and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Bartender/Server
humidor Cigar bar & lounge
Chattanooga, United States
11.2023 - Current
- Crafted and served a wide variety of cocktails, beers, and wines to customers in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, diner area also ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and credit cards transactions while using pos system
- Also trained new bartenders on drink preparation techniques, customer service standards, food and POS system operation
- Organized special events such as themed nights or live music performances to attract new customers
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar and diner area.
Licensed braider
Hair VIBES
Chattanooga, United States
05.2020 - Current
- Braid hair, style clients hair to desire.
- Schedule appointments through out the week.
- Appointment scheduling Greeting clients consultations.
- Assisted customers with all hair care needs sure as washing hair and styling
- Sanitize work area also sweeping, mopping, dusting, on a daily.
- Greeted customers, scheduled weekly appointments, and communicated to customers a clear understanding of the pricing before services.
- Displayed sound understanding and managed all available services in a competent, efficient, and professional manner when dealing with clients.
- Successfully developed a consistent client base through networking and referrals.
- Develop unique braiding techniques, attracting a loyal clientele.
- Stay updated with latest trends, introducing fresh styles to the salon's offerings.
Fedex Call Center Case Manager
Concentrix
08.2019 - 04.2020
- Screened incoming calls inbound and outbound
- Directed calls to the appropriate area and load information
- Utilized established guidelines to key data into the system
- Interact with customers to advise of updates.
- Reviewed and processed daily reports
- Research for lost or delayed packages
- Identified and referred customers to Management if requested for issues.
Direct Support/Group Home Manager
RHA Health Services
04.2009 - 08.2019
- Responsible for interviewing and hiring Personal Care Assistants, delegating work activities, preparing employee schedules and ensuring that there is adequate staffing coverage.
- Work closely with clinical and professional healthcare staff to maintain communication and provide feedback, standardizing procedures, and expediting the implementation of person-centered plans.
- Take appropriate action to resolve questions or complaints from staff timely and accurately.
- Ensure timely and accurate completion of daily/weekly reports, while monitoring and providing feedback to staff.
- Attend available training sessions to further enhance skills.
- Provide various care coordination activities in collaboration with the member’s primary care physician, specialist, staff, mental health professionals, public agencies and other providers as required.
- Coordinates necessary services with participating ancillary service providers and public agencies as appropriate.
- Transporting and accompanying clients to and from day programs, work sites, and community activities.
- Manage various billings for client accounts and payments.
Childcare Assistant
Kandy Kastle Childcare
05.2013 - 04.2015
- Balance your teaching between logical and social exercises.
- Provide basic care and caregiving activities.
- Use a wide range of teaching methods (stories, media, indoor or outdoor games, drawing, etc.) to enhance the child's abilities.
- Maintain cleanliness of classrooms and the center.
- Remain in constant communication with parents and update them on the progress of their children.
- Adhere to teaching standards and safety regulations as established by the official sources.
Loan Payment Specialist
Support Seven
10.2012 - 02.2013
- Screened incoming calls for utilization management
- Directed calls to the appropriate area and loaded information
- Utilized established guidelines to key data into the system
- Interacted with hospital and provider staff to advise of utilization management decision
- Reviewed and processed daily reports
- Searched for appropriate diagnosis and/or procedure codes to enter as part of the notification/prior authorization process
- Identified and referred cases to Care Management and/or Transition of Care
Education
High School Diploma -
Hamilton County High School
other05-2007
Skills
- Home health care and mental health
- Microsoft Office proficiency
- CPR and first aid certification
- Medication administration
- Childcare expertise
- Medicare and CMS regulations knowledge
- TennCare familiarity
- Effective communication skills
- Time management strategies
- Decision-making abilities
- Problem-solving techniques
- Customer service excellence
- Data entry accuracy
- Case management experience
- Staff management skills
- Billing knowledge
- Teaching and training capabilities
Timeline
Bartender/Server
humidor Cigar bar & lounge
11.2023 - Current
Licensed braider
Hair VIBES
05.2020 - Current
Fedex Call Center Case Manager
Concentrix
08.2019 - 04.2020
Childcare Assistant
Kandy Kastle Childcare
05.2013 - 04.2015
Loan Payment Specialist
Support Seven
10.2012 - 02.2013
Direct Support/Group Home Manager
RHA Health Services
04.2009 - 08.2019
High School Diploma -
Hamilton County High School
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