Denise Flauding
Arlinton,TX
Summary
Dynamic professional with a proven track record at UPS Freight, enhancing customer satisfaction and streamlining operations. Skilled in billing and invoicing, coupled with exceptional problem-solving abilities, I significantly improved office efficiency and patient loyalty in healthcare settings. Achieved a notable increase in patient referrals, demonstrating strong customer service and attention to detail.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Administrative Clerk
UPS Freight
05.2012 - 08.2020
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Contributed to project success by providing administrative support to various teams as needed.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
Assistant Music Director
All Saints Lutheran Church
09.2008 - 07.2011
- Performed administrative tasks such as scheduling rehearsals, organizing program information, or distributing materials when necessary.
- Provided constructive feedback to musicians, enabling them to refine their skills and enhance overall performance quality.
- Managed logistics for off-site rehearsals or performances, ensuring a smooth transition from regular practice spaces to performance venues.
- Enhanced choir performance by selecting appropriate repertoire and arranging music for various ensembles.
- Collaborated with other artistic staff on interdisciplinary projects, enhancing audience experience at performances.
- Facilitated communication between musicians, administrative staff, and Music Director for smooth operations during production periods.
- Mentored young musicians through individual coaching sessions, fostering growth in technical ability and confidence levels.
- Developed strong relationships with musicians to foster a positive working environment, resulting in increased retention rates.
- Evaluated musician progress throughout the season using clearly defined benchmarks, providing valuable insights for future artistic planning.
- Assisted Music Director in planning and executing successful concerts, ensuring seamless coordination of all elements.
- Acted as liaison between guest artists or conductors and ensemble members during collaborative projects or special appearances.
- Conducted sectional rehearsals as needed, identifying areas needing improvement and providing targeted instruction accordingly.
- Organized sheet music library efficiently, streamlining access and reducing preparation time for rehearsals.
- Participated in community outreach initiatives to promote the organization''s mission and increase public support.
- Improved rehearsal efficiency by creating detailed schedules and prioritizing goals for each session.
- Contributed creative ideas to marketing efforts, drawing larger audiences to performances and events.
- Handled requests for specific musical selections.
- Attended regular practices and private lessons to hone skills.
- Collaborated with performers and producers to determine and achieve desired sound for production.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
- Selected and arranged music for all holiday performances and special events.
Dental Office Manager
Rick Lawson, DDS
10.1993 - 08.2008
- Payroll
- Accounts Payable
- Quarterly tax filing and payment, Assisted in yearly tax prep.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Improved patient intake process, making it more efficient and reducing wait times.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Westside High School
Omaha, NESkills
- Attention to detail
- Verbal and written communication
- Problem-solving
- Billing and invoicing
- Customer follow-up
- Invoice processing
- Scheduling appointments
- Spreadsheets management
- Scheduling and calendar management
- Office supply management
- Basic accounting
- Customer service
Timeline
Administrative Clerk
UPS Freight
05.2012 - 08.2020
Assistant Music Director
All Saints Lutheran Church
09.2008 - 07.2011
Dental Office Manager
Rick Lawson, DDS
10.1993 - 08.2008
High School Diploma -
Westside High School
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