Denise Fletcher
Warrington,PA
Overview
21
21
years of professional experience
Work History
Member Service/Cashier
Bjs Wholesales Club
06.2021 - Current
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Cashier
Giant Food Stores
03.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Unit Secretary/tech/greeter
Chestnut Hill Hospital
07.2002 - 11.2019
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Education
Abington Senior High School
Abington, PA06.1975
Skills
- Complaint Handling and Resolution
- Product Restocking
- Money Handling
- Training Junior Team Members
Timeline
Member Service/Cashier
Bjs Wholesales Club
06.2021 - Current
Cashier
Giant Food Stores
03.2020 - 07.2021
Unit Secretary/tech/greeter
Chestnut Hill Hospital
07.2002 - 11.2019
Abington Senior High School