Denise Flores
Dallas,TX
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals. Passionate about fostering a collaborative environment and delivering exceptional customer experiences while achieving operational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager [Previously Temp Store Manager]
Natural Grocers
07.2017 - Current
- Train, direct, and monitor department staff to ensure operational efficiency and exemplary customer service.
- Assist in inventory management, ordering, and maintaining product levels to meet customer needs while minimizing shrink.
- Oversee staff scheduling and performance evaluations to ensure optimal coverage and team development.
- Address customer complaints, ensuring quick resolution aligned with company standards.
- Collaborate with all staff to achieve sales and profitability targets, including monitoring KPIs such as Average Ticket and EBITDA.
- Enforce compliance with food safety certifications and promote staff knowledge of nutrition and product information.
- Led store operations to enhance customer experience and drive sales growth.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales trends to develop promotional strategies and increase revenue.
- Collaborated with management on staff scheduling to ensure optimal coverage during peak hours.
- Monitored compliance with health and safety regulations to maintain a safe shopping environment.
- Coordinated community outreach initiatives to strengthen brand presence and customer loyalty.
- Streamlined processes for daily operations, improving efficiency and team productivity across departments.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Client Experience Lead
DivaDance
04.2023 - 12.2024
- Engaged with potential clients to promote and sell dance class memberships.
- Created and managed content for social media platforms, including TikTok, Facebook, and Instagram, to boost enrollment and brand visibility.
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Analyzed campaign performance metrics to refine content and improve audience targeting.
- Collaborated with cross-functional teams to create cohesive marketing initiatives across digital platforms.
- Led community management efforts, fostering relationships with followers and addressing inquiries promptly.
- Mentored junior team members on best practices in social media management and content creation.
Freelance Graphic Designer
Self Employed
01.2020 - 01.2023
- Created Instagram ads, logos, flyers, and promo coupons for Janell's Wig Workz, Yolanda's Cleaning Connection, and Nancy Wright Property Management.
- Developed innovative branding solutions for diverse clients, enhancing visual identity and market presence.
- Collaborated with clients to understand design needs, ensuring alignment with business objectives and target audience.
- Utilized Adobe Creative Suite to create high-quality graphics for print and digital media, streamlining production workflows.
- Established consistent design guidelines that improved brand recognition across multiple platforms and marketing materials.
- Conducted research on industry trends, applying insights to elevate design concepts and meet evolving client demands.
Education
Bachelor of Arts - Marketing, Graphic Design
University of Texas At Tyler
Tyler, TX12-2021
Skills
- Proficient in Microsoft Office (Word, Excel, Powerpoint)
- Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- SAP Software and Inventory Management
- BEX Reporting and analyses
- Social Media Management Experience
- Sales Call Experience
- Digital Marketing
- Onboarding and succession planning
Certification
- Texas Food Manager June 16, 2025 Certification Number: TX-FM-330247
- TABC April 28, 2025
- Forklift Certified July 18, 2024
Languages
English
Spanish
Timeline
Client Experience Lead
DivaDance
04.2023 - 12.2024
Freelance Graphic Designer
Self Employed
01.2020 - 01.2023
Assistant Store Manager [Previously Temp Store Manager]
Natural Grocers
07.2017 - Current
Bachelor of Arts - Marketing, Graphic Design
University of Texas At Tyler