DENISE FOSTER
San Antonio,United States
Summary
Reliable Dispatcher with years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules to provide efficient service to callers.
Overview
11
11
years of professional experience
Work History
Dispatch/T.A.C
Converse Police Department
Converse , Tx.
02.2015 - 09.2018
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Maintained accurate records and updated files using electronic [Type] database.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Monitor inmates
- Process warrant payments.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Dispatch
Balcones Heights Police Department
Blcones Heights , Tx.
09.2014 - 12.2015
- Managed [Number] dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Supervised team of [Number] employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Processed warrant payments for released of inmates.
- Monitor inmates while incarcerated.
- entered, released towed vehicles. Verified ownership of vehicles and processed cash payment.
Dispatch/T.A.C./Customer Service Rep.
City Of San Antonio/Airport Police
San Antonio , Tx.
06.2011 - 12.2014
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Monitor/Dispatch
Bexar County Sheriff's Office
San Antonio , Tx.
02.2009 - 05.2011
- Directed loading and unloading of inmates on bus to prevent congestion and unsafe conditions.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- logged prisoner movement and performed NCIC/TCIC inquires prior to court date
- Screened and monitor visitors
- High call volume
Education
Medical Assistant - Medical
Careers Center Of Texas
El Paso, Tx.11.1997
Office Specialist - General Office
International Business College - El Paso
El Paso, TX11.1997
Skills
- Flexible and Adaptable
- Self-Motivated
- Team building
- 41 wpm
- 10 Key by Touch
- Radio communication
- High call volume
- Cash handling
- Data entry
Timeline
Dispatch/T.A.C
Converse Police Department
02.2015 - 09.2018
Dispatch
Balcones Heights Police Department
09.2014 - 12.2015
Dispatch/T.A.C./Customer Service Rep.
City Of San Antonio/Airport Police
06.2011 - 12.2014
Monitor/Dispatch
Bexar County Sheriff's Office
02.2009 - 05.2011
Medical Assistant - Medical
Careers Center Of Texas
Office Specialist - General Office
International Business College - El Paso
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