Denise Franzel
North Fort Myers,FL
Summary
Trustworthy and dedicated Cashier with many years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable customer service cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in operating cash register and insta cart areas and flexible with changing business needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cashier
Sprouts Farmers Market Inc, Grocery
09.2022 - Current
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card and check transactions to complete customer purchases.
Security Officer
Domestic Protective Service
01.2020 - 09.2022
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Issued access cards to authorized personnel to monitor access points.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
Workers' Compensation Claims Adjuster
Creative Risk Management
06.2000 - 07.2008
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Documented information gathered in field and uploaded data to company database for efficient processing using software.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Directed claims negotiations within allowable limit of $100,00.00 and supported successful litigations for advanced issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.p
- Collected personal information from customers to complete claims and legal files.
Education
High School Diploma -
Osborn High School
Detroit, United States06.1975
Skills
- Relationship Building
- Honest and Dependable
- Conflict Resolution
- Basic Mathematics
- Effective Communication
- Sales Techniques Mastery
- Cash Register Operation
- Issue Resolution
- Return and Exchange Processing
- Adaptability and Flexibility
- Payment Collection
- Customer Transactions
- Professionalism and Courtesy
- Credits and Refunds
- Patience and Empathy
- Payment Processing
- Service Minded
- Organizational abilities
- Cash Drawer Balancing
Certification
- Licensed Security offiers
reading, walking, swimming
I am a social, dependable, responsible person who loves to read mostly fiction and mysteries. I have a dog so we walk 3 to 5 times a day in all kindd o weather. I live in a community were there is a pool, do water arobictics a couple times a week.
Timeline
Cashier
Sprouts Farmers Market Inc, Grocery
09.2022 - Current
Security Officer
Domestic Protective Service
01.2020 - 09.2022
Workers' Compensation Claims Adjuster
Creative Risk Management
06.2000 - 07.2008
High School Diploma -
Osborn High School