Denise Freeman
Fort Walton Beach,Florida
Summary
High-energy hospitality/retail management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
27
27
years of professional experience
Work History
Assistant General Manager
Hampton Inn By Hilton
08.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Front Office Supervisor
Hampton Inn by Hilton, Rosa Boulevard
11.2017 - 08.2021
- Handle all guest concerns and comments and drive to increase guest scores
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Acknowledge all Honors members and train staff to practice WIG expectations
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Front Desk Agent
Miracle Strip Parkway Fort
07.2014 - 11.2017
- Boost employee morale contributing to increase in guest service scores
- Manage inventory to ensure maximum selling ability for the property
- Handle guest complaints and billing inquiries
- Schedule staff according the labor cost guidelines
- Train staff on QA and Brand Standards
- Ordering of necessary supplies and uniforms.
Hostess
Aegean Greek Restaurant Highway 98
06.2013 - 06.2014
- Greeted and seated guests, assisted servers, cash handling, banking, phone service, assisted in redecorating to make the restaurant environment more authentic, networking and solicitation
Assistant Teacher
Child Care Network Jet Drive, Florida
03.2012 - 04.2013
- Assisted the classroom teacher with caring for 8 infants, maintained an exciting and educational environment and nurtured the development of our children, aided in lesson planning, was responsible for cleaning and feeding, and encouraged the growth and independence of our infants as they moved forward in their developmental process
Traveling and Training Manager
Shoe Show, Mary Esther Cutoff Fort Walton Beach Florida
05.1997 - 11.2011
- Hired as an associate and was promoted to key holder within the first month of employment, was promoted to Store Manager by the third month and began traveling to other stores in our district by 1999, managed store set ups and remodeling alongside the District Manager and his 15 stores, led others to management by training them to become new store managers, traveled from Northeast Mississippi to Louisiana including Alabama and Florida, was offered a District Manager position twice but turned it down due to a growing family references available upon request
- Type Personal Name
Education
Associates of Arts -
North West Florida State College
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Business operations knowledge
- Human Resources
- Financial Reporting
- Customer Service
- Staff hiring
- Effective leader
Timeline
Assistant General Manager
Hampton Inn By Hilton
08.2021 - Current
Front Office Supervisor
Hampton Inn by Hilton, Rosa Boulevard
11.2017 - 08.2021
Front Desk Agent
Miracle Strip Parkway Fort
07.2014 - 11.2017
Hostess
Aegean Greek Restaurant Highway 98
06.2013 - 06.2014
Assistant Teacher
Child Care Network Jet Drive, Florida
03.2012 - 04.2013
Traveling and Training Manager
Shoe Show, Mary Esther Cutoff Fort Walton Beach Florida
05.1997 - 11.2011
Associates of Arts -
North West Florida State College