Denise Freiberg-Sultze
Oshkosh,WI
Summary
Team building Staff management Organization Relationship development Inventory controls Sanitizing understanding Communications Project organization Problem resolution Customer service Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines. Great multitasker with team management training and excellent customer service Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Capable of carrying out leadership responsibilities effectively and thoroughly. Driven Proficient CNA
Overview
3
3
years of professional experience
Work History
McDonald's
- Observed food preparation, production, and plating for quality control
- Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
- Oversaw a team of skilled kitchen workers who prepared and served meals
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas
- Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
Caregiver
Home Care Assistance Fox Cities
10.2020 - 12.2021
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Supported daily living activities by assisting with hygiene and household chores
- Arranged transportation for patients and accompanied them to doctor's appointments or errands
- Evaluated the overall performance of the client and suggested changes to the care plan's objectives
- Assisted patients in taking care of themselves by teaching them how to use canes or walkers properly and safely
- Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines
- Kept track of progress and recorded any changes in status
- Provided safe mobility assistance to patients in both private and public spaces
- Developed strong bonds with clients in order to provide emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Care Representative
4imprint
01.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Diagnostic Medical Sonography
University of Wisconsin - Oshkosh
Oshkosh, WI05.2027
Skills
- WORK HISTORY
- CNA - September, 2021 to Present
- Miravida Living - Oshkosh, WI
- Promoted good oral and personal hygiene by assisting dementia patients with shaving, bathing, and tooth brushing
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Followed all applicable laws and regulations and ensured that the facility followed Medicare and Medicaid
- Guidelines
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Maintained best-in-class individualized care standards in the 20-bed unit by checking in with patients and families
- On a regular basis and quickly providing care
- Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety
- Bathing, dressing, feeding, lifting, and transferring residents were all tasks I assisted with
Timeline
Customer Care Representative
4imprint
01.2022 - Current
Caregiver
Home Care Assistance Fox Cities
10.2020 - 12.2021
McDonald's
Bachelor of Science - Diagnostic Medical Sonography
University of Wisconsin - Oshkosh