Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Gantt

Bessemer City,NC

Summary

Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff.

Overview

26
26
years of professional experience

Work History

Customer Care Specialist II

Fleetnet America
06.2022 - Current
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Served as an escalation point for complex or challenging cases requiring specialized attention and problem-solving abilities.
  • Developed policies to increase accuracy and resolution of customer care department.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Managed timely and effective replacement of damaged or missing products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Navigated multiple computer systems and applications to find information.
  • Managed supplier deliveries around client needs to increase client retention.
  • Provided customers with detailed information on company products, services and materials.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Warehouse Operations Lead

Sentry Drug Centers
11.2011 - 05.2022
  • Resolved issues related to customer returns, damaged goods or incorrect shipments promptly and professionally, maintaining positive relationships with clients.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Operated equipment while observing standard safety procedures.
  • Optimized storage space utilization, reorganizing product layouts and implementing a more efficient shelving system.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Collaborated with transportation partners to ensure timely delivery of products to customers nationwide.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Streamlined order processing for faster customer service and improved satisfaction rates.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Delivered services to customer locations within specific timeframes.

Manager of School Cafeteria

Lincoln County School District
01.1998 - 11.2011
  • Oversaw food preparation and monitored safety protocols.
  • Reduced food waste by implementing inventory management practices and adjusting portion sizes.
  • Collaborated with nutritionists to design balanced menus that met dietary guidelines and provided students with essential nutrients for academic success.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Managed daily operations for a smooth and timely service of meals to students and staff.
  • Developed schedules for staff members, optimizing labor hours and maintaining adequate coverage during peak times.
  • Managed budgetary constraints effectively, keeping expenses within allocated funds while maintaining high-quality offerings.
  • Collaborated with school administrators to understand specific needs and align cafeteria services accordingly.
  • Maintained a safe, orderly, and inviting cafeteria environment by upholding strict standards for cleanliness, organization, and decorum among both staff and students.
  • Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Hunter Huss High School
Gastonia, NC
06.1987

Skills

  • Complaint resolution
  • Materials Transport
  • MS Office
  • Call Center Operations
  • Account Management
  • Route Management
  • Inbound Customer Service
  • Order documentation
  • Recordkeeping strengths
  • Stock management
  • Administrative and Office Support
  • Document and Records Management

Timeline

Customer Care Specialist II

Fleetnet America
06.2022 - Current

Warehouse Operations Lead

Sentry Drug Centers
11.2011 - 05.2022

Manager of School Cafeteria

Lincoln County School District
01.1998 - 11.2011

High School Diploma -

Hunter Huss High School

Similar Profiles

CREATE PROFILE
Denise Gantt