Denise Gantt
Bessemer City,NC
Summary
Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff.
Overview
26
26
years of professional experience
Work History
Customer Care Specialist II
Fleetnet America
06.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Served as an escalation point for complex or challenging cases requiring specialized attention and problem-solving abilities.
- Developed policies to increase accuracy and resolution of customer care department.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Managed timely and effective replacement of damaged or missing products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Navigated multiple computer systems and applications to find information.
- Managed supplier deliveries around client needs to increase client retention.
- Provided customers with detailed information on company products, services and materials.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Warehouse Operations Lead
Sentry Drug Centers
11.2011 - 05.2022
- Resolved issues related to customer returns, damaged goods or incorrect shipments promptly and professionally, maintaining positive relationships with clients.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated equipment while observing standard safety procedures.
- Optimized storage space utilization, reorganizing product layouts and implementing a more efficient shelving system.
- Assisted in receiving, stocking and distribution of merchandise.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Collaborated with transportation partners to ensure timely delivery of products to customers nationwide.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Streamlined order processing for faster customer service and improved satisfaction rates.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Delivered services to customer locations within specific timeframes.
Manager of School Cafeteria
Lincoln County School District
01.1998 - 11.2011
- Oversaw food preparation and monitored safety protocols.
- Reduced food waste by implementing inventory management practices and adjusting portion sizes.
- Collaborated with nutritionists to design balanced menus that met dietary guidelines and provided students with essential nutrients for academic success.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Managed daily operations for a smooth and timely service of meals to students and staff.
- Developed schedules for staff members, optimizing labor hours and maintaining adequate coverage during peak times.
- Managed budgetary constraints effectively, keeping expenses within allocated funds while maintaining high-quality offerings.
- Collaborated with school administrators to understand specific needs and align cafeteria services accordingly.
- Maintained a safe, orderly, and inviting cafeteria environment by upholding strict standards for cleanliness, organization, and decorum among both staff and students.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC06.1987
Skills
- Complaint resolution
- Materials Transport
- MS Office
- Call Center Operations
- Account Management
- Route Management
- Inbound Customer Service
- Order documentation
- Recordkeeping strengths
- Stock management
- Administrative and Office Support
- Document and Records Management
Timeline
Customer Care Specialist II
Fleetnet America
06.2022 - Current
Warehouse Operations Lead
Sentry Drug Centers
11.2011 - 05.2022
Manager of School Cafeteria
Lincoln County School District
01.1998 - 11.2011
High School Diploma -
Hunter Huss High School
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