Denise Garcia

• Attained top customer service ratings every month
• Developed a high level of awareness of residents' health and safety needs, working closely with the therapist
• Captured key points and action items from meetings to facilitate follow-up and accountability.
• Managed incoming phone calls by providing information and directing inquiries to the appropriate departments.
• Produce and distribute correspondence memos, letters, faxes, and forms
• Assist in the preparation of regularly scheduled reports
• Composed professional letters and emails for office staff to ensure effective communication with clients and partners.
• Managed sensitive information with confidentiality to maintain trust and compliance
• Implemented process improvements that reduced administrative workload across teams.
• Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
• Help with patient transportation when needed
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

• Operate Telephone Switchboard to Answer, Forward Calls, Providing Information, Taking Messages, Or Scheduling Appointments
• Greet Persons Entering Establishment, Determine Nature, and Purpose of Visit, Direct/Escort Them to Specific Destinations
• Transmit Information/Documents to Customers, Using Computer, Mail
• Hear And Resolve Complaints from Customers
• Perform Administrative Support Tasks, Such as Proofreading, Transcribing Handwritten Information, Or Operating Calculators or Computers to Work with Pay Records, Invoices, Balance Sheets, Or Other Documents
• File And Maintain Records. Provide Information About Establishment, Such as Location of Departments or Offices, Employees Within the Organization, Or Services Provided
• Receive Payment and Record Receipts for Services
• Schedule Appointments and Maintain and Update Appointment Calendars. Perform Duties, Such as Taking Care of Plants or Straightening Magazines to Maintain Lobby or Reception Area
• Conduct Tours or Deliver Talks Describing Features of Public Facilities

• Operate Telephone Switchboard to Answer, Screen, Or Forward Calls, Providing Information, Taking Messages, Or Scheduling Appointments
• Greet Persons Entering Establishment, Determine Nature, and Purpose of Visit, and Direct or Escort Them to Specific Destinations
• Transmit Information or Documents to Customers, Using Computer, Mail, Or Facsimile Machine
• Perform Administrative Support Tasks, Such as Proofreading, Transcribing Handwritten Information, Or Operating Calculators or Computers to Work with Pay Records, Invoices, Balance Sheets, Or Other Documents
• File and Maintain Records
• Provide Information About Establishment, Such as Location of Departments or Offices, Employees Within the Organization, Or Services Provided
• Collect, Sort, Distribute, Or Prepare Mail, Messages, Or Courier Deliveries
• Receive Payment and Record Receipts for Services
• Schedule Appointments and Maintain and Update Appointment Calendars
• Keep A Current Record of Staff Members' Whereabouts and Availability
• Perform Duties, Such as Taking Care of Plants or Straightening Magazines to Maintain Lobby or Reception Area

Dean's List 2023

Honors - August 2020