Denise Garland
Certified Clinical Medical Assistant
Sanbornville,NH
Summary
I am a “people person” looking to join a team of like-minded people. Passionate about creating lasting customer/patient relationships utilizing a caring, nurturing and empathetic approach to solidify a trust. I'm a firm believer that people teach us something new every single day, and I strive to learn from those around me, taking something with me from our interactions.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Black Bear Medical
02.2022 - Current
- handle customer inquiries courteously and professionally; actively listen to customers to offer advice and assistance, paying attention to special needs and wants; handle concerns quickly and escalate major issues to store manager.
- work closely within a team of CSRs via text, phone and email to ensure accurate in-store item availability and coordinate medical equipment pick-up.
- consult with patients/customers to determine which equipment will best support their needs, utilizing my Medical Assistant background.
- assemble equipment for retail sale; stock shelves in the retail area; receive-in inventory; adjust inventory to reflect “real time” numbers and transfer inventory between branches.
Medical Assistant
Chest Medicine Associates
10.2019 - 02.2022
- part of a busy, hard-working clinical team responsible for taking care of our pulmonary and sleep patients' needs as well as being sure to keep our providers happy.
- responsible for rooming patients, accurately measuring and documenting current vital signs, height and weight, reconciling medications, updating histories, allergies and smoking status, as needed, in a timely but friendly manner, and preparing patients for their visit with their provider.
- prepared exam rooms for patient consultations and office visits, keeping rooms sanitized, organized and adequately stocked.
- performed and documented Exercise Oximetry (ExOx) and 6-minute walks for our pulmonary patients to determine oxygen needs; collected and prepared sputum specimens and coordinated NorDx pick-up; retrieved patient PAP data from ResMed for providers to assess usage and therapeutic benefit; consistently triaged patients pulmonary and/or sleep symptoms for provider assessment and treatment.
- prepared medication refill prescriptions for provider written/e-signature, utilizing the Maine Prescription Monitoring Program (PMP) to monitor patients' controlled substance medication usage.
- took incoming, and made outgoing, calls, speaking directly with patients, labs, pharmacies, insurance companies, hospitals and other medical offices and managed patient portal to ensure good patient care.
Customer Service Representative - Shell Team
WEX
11.2018 - 10.2019
- actively listened to customers, handled inquiries, suggestions and concerns courteously, professionally and in a timely manner.
- answered customer telephone calls promptly to avoid on-hold wait times.
- maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns; a patient listener, I took the time to hear what customers wanted and/or needed.
Medical Assistant
MMP Neurosurgery And Spine
06.2013 - 08.2018
- part of a busy team responsible for coordinating schedules, scheduling appointments and making sure our doctors had what they needed to be successful throughout their day.
- collected urine specimen; prepared specimen and coordinated pick-up with NorDx.
- utilized excellent written and verbal communication skills daily while completing FMLA and disability paperwork, speaking with patients, pharmacists, insurance companies, workers' compensation representatives and other doctors' offices to ensure that patients' needs are being seen to.
- responsible for rooming patients, accurately measuring and documenting current vital signs, height and weight, reconciling medications, updating histories, allergies and smoking status, as needed, in a timely manner while remaining friendly, and preparing patients for their visit with their provider.
- prepared exam rooms for patient consultations and office visits, keeping rooms sanitized, organized and adequately stocked.
- performed medical records management; a proficient knowledge and use of EPIC ehr and IMPAX imaging programs; adept in enter/editing lab/imaging results; scan/index paper records to patient ehr chart.
Medical Assistant
Women To Women
10.2011 - 06.2012
- readied exam rooms for patient examinations; kept rooms clean, organized and adequately stocked.
- conversed with patients to obtain medical information; I accurately measured and recorded vital signs, height and weight; reconciled medications, updating histories, allergies and smoking status.
- collected urine specimens, ran routine urinalysis on specimens; prepared blood collections for testing; operated a centrifuge; cleaned and sterilized instruments via autoclave.
- provided patients with written medical test results; recorded test results in patient medical records.
Cosmetologist/Stylist
All About Me (owner/operator)
02.1999 - 10.2011
- through personal conversation with clients, I was able to offer my expertise for hairstyle and/or color recommendations; maintained a true focus on client wants and needs; a knack for hearing what a person ISN'T saying; an avid listener.
- I maintained a clean, organized and welcoming working area. Updated and maintained client records with dates, fees and services provided.
Education
Medical Assisting
Seacoast Career School
Sanford, ME10.2011
Cosmetology
Pierre's School of Cosmetology
Sanford, ME07.1998
Skills
- medical terminology knowledge
- customer service
- loyal
- calm and professional under pressure
- team player, yet comfortable working independently; self-directed; flexible
- multi-tasker; detail-oriented; efficient; skilled at time management
- quick learner; problem solver
- an optimistic “glass half-full” outlook; I have a passion for helping people
- strong interpersonal and customer relationship skills
Timeline
Customer Service Representative
Black Bear Medical
02.2022 - Current
Medical Assistant
Chest Medicine Associates
10.2019 - 02.2022
Customer Service Representative - Shell Team
WEX
11.2018 - 10.2019
Medical Assistant
MMP Neurosurgery And Spine
06.2013 - 08.2018
Medical Assistant
Women To Women
10.2011 - 06.2012
Cosmetologist/Stylist
All About Me (owner/operator)
02.1999 - 10.2011
Medical Assisting
Seacoast Career School
Cosmetology
Pierre's School of Cosmetology