Connie Denise Garrett
Eastman,GA
Summary
Healthcare Management Medical Billing and Coding Professional Motivated, Ambitious, and Reliable Medical Billing & Coding Manager with 26+ years of extensive experience in the healthcare industry, takes a responsible role in the management of departmental procedures ensuring its efficient operation. Dependable professional manifests profound knowledge in healthcare operations management, billing and coding, accompanied with flexibility, positive attitude, and an ability to deliver high quality service at all times. Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures. Energetic professional is focused on delivering excellence in the assigned area of responsibility. Strong Leadership & Customer Service Skills Proficient Social & Interpersonal Abilities ICD-9, ICD-10, CPT, & HCPCS Coding Clams Analysis & Operations Management Medical Billing & Records Management Adept in Organization & Multitasking
Overview
32
32
years of professional experience
1
1
Certification
Work History
Physician Practice Manager
Dodge County Hospital Clinics
02.2010 - Current
- Assumed full responsibility for the overall performance of the department defined goals and objectives, and developed standards of performance, policies and procedures that provided optimum output in terms of quality, performance, customer service and business growth
- Successfully orchestrated various Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management; facilitated the smooth running of department’s operations and maximized operational effectiveness
- Deliberately documented patient data and medical records and ensured that all such matters are correctly identified and handled in accordance with applicable laws and regulations; conducted routine medical record audits to maintain conformity with insurance company requirements
- Provided strategic and tactical support in the delivery of HR Processes; oversaw and regulated various
- HR issues including employee selection, training, evaluation, and scheduling; devised and incorporated staffing policies and procedures that maximized professional effectiveness
- Demonstrated expert knowledge of insurance, cash collections, ICD-10/CPT coding, monitoring of accounts receivable, and audit medical records to ensure correct coding compliance; exhibited vast ability to contribute to improving operational flow for overall success of business performance
- Continuously strived to identify and incorporate best practices within the field of work; completed required documentation timely and accurately, thoroughly researched current insurance standards, and performed detailed back end clean-up, resulting in increased accounts receivable and reimbursement amounts, reduced turnaround time and increased revenues
- Provided a seamless personalized iconic experience for customers; resolved arising issues and customers’ concerns promptly and efficiently, in a way that met customers’ expectations; drove the customer experience in a positive way and delivered exceptional customer service
- Practiced consistently with professional standards; proactively worked towards achievement of work efficiency and optimum results; successfully coordinated multiple office functions that focus on computerized scheduling, billing, patient records, data management and payment plans
- Exhibited strong business acumen and a flaw less track record of developing and implementing strategies that met and surpassed performance objectives across all key result areas
- Made certain every activity is executed in conformity with current healthcare regulations, medical laws and ethics; supplied substantial support during the implementation and ongoing roll-out of the EMR.
Physician Office Manager
Taylor Regional Hospital
02.1992 - 02.2010
- Maintained high quality service and constant achievement of set goals and objectives, effectively spearheading various office functions including medical billing, coding and collections, appointments scheduling and medical record maintenance; ensured that all activities run efficiently and to time
- Exhibited exceptional communication and organizational skills during the execution of each activity; maintained excellence in meeting key objectives in a prompt and professional manner
- Performed and prioritized multiple tasks seamlessly; contributed to the overall business operational effectiveness, delivering thorough reviews and validations of accuracy of charges, including dates of service, services provided, location and patient identification
- Produced all work to the agreed standard and within set deadlines, successfully completing all assignments while maintaining currency on coding, sequencing, and procedures best practices and updates; efficiently and effectively handled a range of matters of contentious nature; collected, posted, and managed patient account payments, and prepared and submitted claims to insurance companies and other third party payers.
Education
Bachelor Of Administrative Healthcare - Business Healthcare
Florida Institute of Technology
Melborne, FL11.2016
Skills
- ICD-10-CM Proficiency, Dec 2013
- CPC
- EMR Microsoft Word Excel PowerPoint E-clinical Works CPSI
- CPB
Certification
- CPC - Certified Professional Coder
- CPB - Certified Medical Biller
Timeline
Physician Practice Manager
Dodge County Hospital Clinics
02.2010 - Current
Physician Office Manager
Taylor Regional Hospital
02.1992 - 02.2010
Bachelor Of Administrative Healthcare - Business Healthcare
Florida Institute of Technology
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