Denise Giangrasso-Dean

• Resolved service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Maintained up-to-date knowledge of procedural and policy changes.
• Trained new personnel regarding company operations, policies and services.
• Responded to customer requests, offering excellent support and recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.

Trained team of customer service representatives in providing quality service to customers.

• Responded to customer requests
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Answered questions about policies and addressed customer concerns.
• Built relationships with customers
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Counted cash drawers and made deposits to Brinks.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Examined tellers' reports of daily transactions for accuracy.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.