Certificates
DENISE GIBSON
Covington,GA
Summary
Highly skilled Lead IoT Operations Analyst with a strong background in network engineering and IoT operations. Demonstrated expertise in handling complex mission-critical projects under tight time constraints. Exceptional communication skills and the ability to effectively collaborate with cross-functional teams, technical staff, and non-technical stakeholders. Proven track record in team leadership and driving excellence in project execution.
Overview
2
2
Work History
Lead IoT Operations Analyst
Swoon Contracting For AT&T
10.2022 - Current
- Monitor and provision devices and users for major hospitality chains, ensuring seamless operations
- Identify and address risks facing Operations organization, implementing effective risk mitigation strategies
- Resolve malfunctions with systems and programs through expert troubleshooting techniques
- Develop tailored methodologies for management decision support reporting, enhancing data-driven insights
- Lead and mentor team of professionals, fostering collaboration and driving project success
- Investigate and address system issues to enhance usability and improve overall functionality
- Organize system infrastructure documentation and operating procedures, strengthening controls and efficiency
- Communicate and explain business requirements to team members to understand and implement functional demands
- Provide 24/7 support for urgent partner concerns and severe issues, both for customers and internal stakeholders
- Collaborate with cross-functional teams to deliver client-ready final solutions and documents
- Implement forward-thinking strategies focused on addressing customer needs and enhancing satisfaction.
Network Engineer
Swoon Contracting For AT&T
11.2020 - 10.2022
- Supported branch offices, ATMs, and data centers for large financial customer, ensuring network stability and security
- Executed whitelist, blacklist, and GEO block changes in Proofpoint, McAfee ePolicy, and Cisco Firepower Manager Console
- Collaborated with various teams to gather, organize, and input information into digital database
- Utilized tools such as Microsoft Excel, Access, and Power BI to analyze and visualize data
- Led presentations of data analysis results to senior management, facilitating better strategic planning
- Collaborated with teams to implement network security measures and maintain network infrastructure
- Assisted users with access problems and security issues, ensuring smooth operations.
Consultant
Arise Virtual Solutions Inc
10.2015 - 11.2020
- Applied router configuration changes to enable access for Fiber, T1, and EFM customers
- Provided accurate and timely responses to customer inquiries, maintaining high customer satisfaction
- Generated comprehensive reports detailing findings and recommendations
- Gathered, organized, and input information into digital database, ensuring data accuracy
- Utilized CISCO 2500 series routers for remote access and managed WAN and LAN protocols
- Maintained up-to-date records and leveraged ServiceNow ticketing system for efficient support.
Senior Clerk and Technical Support
Social Services
12.2001 - 09.2013
- Undertook challenging clerical work, requiring independent judgment
- Managed high call volume, recorded messages, and provided information according to department regulations
- Screened recipients, answered questions, and collected personal information, handling sensitive data
- Assembled material for various forms, including vouchers, purchase orders, and invoices, requiring sound judgment
- Oversaw daily computer system performance, ensuring proper installation of cables, operating systems, and software
- Maintained records of daily data communication transactions, identifying and resolving problems
- Referred major hardware and software problems and defective products to vendors or technicians for service.
Education
Diploma -
St. Mary's of The Assumption
Elizabeth, NJSkills
- IoT Operations Management
- Network Engineering and Security
- LAN and WAN Technologies
- Risk Assessment and Mitigation
- Technical Troubleshooting
- Quality Assurance
- Client Relationship Management
- Team Leadership and Collaboration
Certification
CCNA, ITIL 4 Foundation
Timeline
Lead IoT Operations Analyst
Swoon Contracting For AT&T
10.2022 - Current
Network Engineer
Swoon Contracting For AT&T
11.2020 - 10.2022
Consultant
Arise Virtual Solutions Inc
10.2015 - 11.2020
Senior Clerk and Technical Support
Social Services
12.2001 - 09.2013
Diploma -
St. Mary's of The Assumption
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