Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Denise Girdy

Denise Girdy

Victoria,TX

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

HR Manager

TISD Inc.
02.2018 - 03.2024
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Created HR processes for increased efficiency.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
  • Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Coordinated technical training and personal development classes for staff members.
  • Devised hiring and recruitment policies.

Contrats & Legal Manager

TISD Inc.
02.2018 - 03.2024
  • Developed comprehensive compliance policies, ensuring strict adherence to industry regulations and minimizing potential violations.
  • Assessed proposed actions and employee conduct for potential liability and offered suggestions for risk management and remedy.
  • Drafted and negotiated tower agreements and transactions on behalf of company.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Revised and finalized letters.
  • Produced legal documents such as tower agreements and unemployment and tax appeals.
  • Attended court hearings for company taxes.
  • Prepared property taxes.

Trainer

TISD Inc.
02.2018 - 03.2024
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Developed customized training materials, ensuring relevance to the target audience.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
  • Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
  • Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
  • Facilitated team-building exercises that fostered collaboration and communication among department members.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
  • Developed effective training plans based on department needs and objectives.
  • Monitored participant workflow and behaviors throughout training process.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Analyzed team performance and identified opportunities for additional training.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Introduced standardized training for cohesive learning environments.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.

Lead Customer Service Representative

Suddenlink Commuications
05.1994 - 10.2017
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Developed and implemented training programs to improve staff knowledge and skills, leading to increased productivity.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
  • Decreased average call time through effective problem-solving techniques and clear communication with customers.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Created comprehensive reports on department performance metrics, helping identify areas for improvement.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reviewed associate performance to identify training needs.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Responded to customer calls and emails to answer questions about products and services.
  • Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
  • Exceeded sales targets by upselling products or services during routine customer interactions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Implemented and developed customer service training processes.

Dispatcher

Suddenlink Commuications
05.1994 - 10.2017
  • Improved response times by efficiently prioritizing and dispatching calls.
  • Enhanced communication by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Sent out drivers to assist callers based on locations, needs and worker availability.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

Safety Coordinator

Suddenlink Commuications
05.1994 - 10.2017
  • Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
  • Reduced accident rates through the development and implementation of effective safety training programs.
  • Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
  • Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
  • Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
  • Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problem solving.
  • Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
  • Organized Safety Committee meetings regularly to discuss updates on ongoing initiatives while actively involving employees in decision-making processes related to health & safety matters.
  • Conducted safety audits and investigated quality issues.

Education

Associate of Science - Business

Victoria College
Victoria, TX
05.1993

High School Diploma -

Stroman High Schoo
Victoria, TX
06.1991

Skills

  • Benefits Administration
  • Employment law
  • Health benefits
  • Onboarding and Orientation
  • Performance Management
  • Employee evaluations
  • HR processes
  • Company policies
  • Organizational Development
  • Background Checks
  • Employee Handbook Development
  • Dispute Mediation
  • Program Management
  • Materials Preparation
  • Materials Organization
  • Contract drafting
  • Legal Correspondence
  • Data Confidentiality
  • Effective Communication
  • Call Management
  • Scheduling
  • Complaint resolution
  • Product Knowledge
  • Customer Education
  • Data Entry
  • Service Upselling
  • Product Sales
  • Training and mentoring
  • Incident Investigations
  • Safety Training
  • Hazardous Materials Handling
  • Safety and compliance inspections
  • Chemical Handling

Certification


  • CPR & First Aid Instructor
  • Defensive Driving Instructor
  • Notary

Timeline

HR Manager

TISD Inc.
02.2018 - 03.2024

Contrats & Legal Manager

TISD Inc.
02.2018 - 03.2024

Trainer

TISD Inc.
02.2018 - 03.2024

Lead Customer Service Representative

Suddenlink Commuications
05.1994 - 10.2017

Dispatcher

Suddenlink Commuications
05.1994 - 10.2017

Safety Coordinator

Suddenlink Commuications
05.1994 - 10.2017

Associate of Science - Business

Victoria College

High School Diploma -

Stroman High Schoo

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Denise Girdy