Summary
Overview
Work History
Education
Skills
Timeline
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Denise Gollaz

Las Vegas,NV

Summary

Compassionate, caring and hard working, skilled at building trust with diverse individuals. I'm looking to grow within a great company. Thank you for your time. Ilook forward to hearing from you.

Best regards,

Denise Gollaz

Overview

13
13
years of professional experience

Work History

Registered Behavior Technician

Aspects 4 Behavior
Las Vegas, NV
10.2023 - Current
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted customers in navigating the company's website to locate the desired information.
  • Answered calls from customers and provided assistance with inquiries, questions, and other customer service-related issues.
  • Assisted in translating verbal communications from English to Spanish, and vice versa.
  • Effectively managed challenging client conversations while maintaining professionalism and composure.

Daycare Teacher

KinderCare Learning Centers
Las Vegas, NV
09.2022 - Current
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Organized and led activities.
  • Used different communication tactics for differing client needs.
  • Maintained daily records on tablet, computer and paper of individual activities, behaviors, meals and naps.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving customer concerns and complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing situations.
  • De-escalated problematic customer concerns, maintaining calm and friendly demeanor.

Registered Behavior Technician

Tandem Therapy Services
Las Vegas, NV
01.2017 - 01.2021
  • Collected and analyzed data.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
  • Identified and addressed individual problems.
  • Remained composed and poised even in most demanding of situations.
  • Answered incoming calls and emails.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Ride Attendant

Stratosphere
Las Vegas, NV
03.2012 - 08.2015
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Delivered high level of customer service through prompt issue and dynamic attention to detail.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.

Education

Euphoria Institute
Las Vegas, NV
11.2017

Esthetic License

Desert Pines High School
Las Vegas, NV
06.2010

Skills

  • Fluent in Spanish
  • Data collection
  • Appointment setting
  • Clear communication
  • Enthusiastic
  • Time management skills
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Computer Skills

Timeline

Registered Behavior Technician

Aspects 4 Behavior
10.2023 - Current

Daycare Teacher

KinderCare Learning Centers
09.2022 - Current

Registered Behavior Technician

Tandem Therapy Services
01.2017 - 01.2021

Ride Attendant

Stratosphere
03.2012 - 08.2015

Euphoria Institute

Esthetic License

Desert Pines High School

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