Denise Gomez
Pleasant Valley,NY
Summary
Highly motivated, personable and results driven Human Resource professional, I bring extensive experience in creating and implementing strategic HR initiatives that align with organizational objectives. With a proven track record of driving employee engagement, talent, development, and cultural transformation, I excel in fostering a positive workplace environment conducive to both individual and organizational growth.
Overview
19
19
years of professional experience
Work History
Director of Human Resources
Cafe Spice LLC
04.2020 - Current
- Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
- Conducted thorough job analyses to develop accurate position descriptions and salary structures.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Designed robust compensation and benefits packages to attract top employees.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Enhanced company culture by promoting diversity and inclusion initiatives.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.
- Ensured compliance with all relevant labor laws, protecting both employees' rights and the organization's interests.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Coordinated technical training and personal development classes for staff members.
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Optimized workforce planning strategies to align staffing levels with business needs efficiently.
- Managed company safety programs and workers' compensation.
- Directed each phase of the hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding.
- Educated employees on company policy and kept the employee handbook current.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
HUMAN RESOURCES MANAGER
Cafe Spice
02.2014 - 04.2020
- Managed all HR functions with over 150 employees
- Created and implemented Employee and Safety Manuals and HR Policies and Procedures.
- Reduced workers' compensation costs by over $150,000 annually by creating and leading an active Safety Program and Committee, Safety Training, Implementation of a Return-To-Work Program, and close claim management practices.
- Developed and implemented a comprehensive recruitment sourcing strategy to increase the applicant pool and future planning.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Instructed senior leaders on appropriate employee corrective steps.
- Motivated employees through special events and incentive programs.
- Organized and led staff orientation programs and training to promote collaboration.
- Liaised between multiple business divisions to improve communications.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Developed comprehensive onboarding programs to facilitate the smooth integration of new employees into the organization.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Maintained human resources regulatory compliance with local, state and federal laws.
Assistant Manager
Lucille Roberts Health Clubs
10.2007 - 03.2011
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Developed a strategy to increase sales.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
Human Resources Administrator
DO&CO
10.2005 - 10.2007
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Updated HR database with new employee information, changes in benefits, and other details.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Answered employee inquiries regarding health benefits and 401k options.
- Collaborated with managers to identify and address employee relations issues.
- Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees.
- Pre-screened resumes prior to sending them to corporate hiring managers for consideration.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Handled the onboarding process for newly hired employees, which included the distribution of all paperwork.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Applied Science - Registered Nurse
Dutchess Community College
Poughkeepsie, NY12.2015
Skills
- Recruitment & Retention Strategies
- Strategic Planning & Project Management
- Payroll Software & HRIS Selection, Implementation and Management
- Workers Compensation Management
- Proficient with all MS Office Applications
- Employee Relations and Conflict Management
- State and Federal Regulatory Compliance
- Employee Engagement and Communication Strategies
- Risk and Safety Management
- Benefits and compensation management
Accomplishments
Fluent in English & Spanish
Timeline
Director of Human Resources
Cafe Spice LLC
04.2020 - Current
HUMAN RESOURCES MANAGER
Cafe Spice
02.2014 - 04.2020
Assistant Manager
Lucille Roberts Health Clubs
10.2007 - 03.2011
Human Resources Administrator
DO&CO
10.2005 - 10.2007
Associate of Applied Science - Registered Nurse
Dutchess Community College
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