Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Gonzales

arvada

Summary

Dynamic and results-driven professional with extensive experience at HEB Grocery Store, excelling in employee training and customer service. Proven ability to enhance team performance and streamline operations, leveraging strong communication and conflict resolution skills. Recognized for fostering a positive work environment and improving checkout efficiency during peak hours.

Overview

6
6
years of professional experience

Work History

Cashier

Sams Club Distribution
Arvada
07.2022 - 03.2024
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Cashier Trainer

HEB Grocery Store
Austin
07.2018 - 06.2022
  • Reviewed sales reports to identify areas of improvement in customer service or operational processes.
  • Engaged in problem solving activities when conflicts arose between employees or customers.
  • Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
  • Encouraged teamwork among staff members by leading group activities that improved morale.
  • Instructed cashiers on proper procedures for handling money and credit card transactions.
  • Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
  • Provided feedback to cashiers on their performance, both verbally and through written evaluations.
  • Collaborated with management team to improve overall customer experience at the store level.
  • Ensured compliance with legal regulations related to employee rights, safety guidelines.
  • Monitored cashier performance by observing employees' interactions with customers during shifts.
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Performed other duties as assigned by upper management.
  • Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
  • Demonstrated how to use the point-of-sale system efficiently and accurately.
  • Answered customer questions and provided store information.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Education

GED -

Aims Community College
Greeley, CO

Skills

  • Point-of-sale operation
  • Customer service
  • Cash handling
  • Team building
  • Employee training
  • Conflict resolution
  • Active listening
  • Problem solving
  • Communication skills

Timeline

Cashier

Sams Club Distribution
07.2022 - 03.2024

Cashier Trainer

HEB Grocery Store
07.2018 - 06.2022

GED -

Aims Community College

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