Denise Gonzales
San Antonio,TX
Summary
Dynamic professional with experience at H-E-B as a Checker/Cake Decorator, skilled in cake decoration and customer service. Proven ability to create custom designs and enhance customer satisfaction. Proficient in medical billing and insurance verification, demonstrating strong attention to detail and effective communication skills.
Overview
17
17
years of professional experience
Work History
Checker/Cake Decorator
H-E-B
San Antonio, TX
11.2018 - Current
- Operated registers and processed payments while scanning, checking, and bagging items.
- Monitored front-end services to reduce shrinkage effectively.
- Collaborated with management and cashiers to ensure adequate coverage at all times.
- Assisted customers in selecting appropriate cake designs for their events.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Ensured all tools were sanitized prior to beginning each project.
- Formulated designs based on customer specifications.
- Frosted finished cakes evenly and smoothly using various techniques.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Cleaned work area after completing each project for sanitation purposes.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Answered phone calls, put in orders and handled customer disputes or complaints.
Medical Biller
The Gastroenterology Consultants of San Antonio
San Antonio, TX
08.2019 - 09.2019
- Utilized eClinicalWorks for patient information retrieval and copay/deductible entry.
- Performed authorizations, verified insurance details, and managed explanation of benefits (EOBs).
- Received patient calls to update insurance records and collect payments.
Assistant Manager
Payless ShoeSource
11.2012 - 07.2017
- Trained new hires on sales metrics, registers, and inventory processes.
- Opened and closed store and kept track of inventory and display settings.
- Performed inventory audits and supported store associates with daily processes.
Customer Service Representative
Family Dollar
07.2008 - 11.2012
- Greeted customers and operated cash registers.
- Stocked shelves and kept store clean and product neatly displayed.
- Answered questions and provided customer services to clients.
Education
Bachelor of Science - Criminal Justice
Texas A&M San Antonio-San Antonio
San Antonio, TX01-2026
Associate of Arts - Criminal Justice
San Antonio College
San Antonio, TX08.2020
Skills
- ICD-10
- CMS 1500
- EMR/EHR
- Medical Terminology
- Insurance Verification
- Authorizations
- Accounts Receivable
- EClinicalWorks
- Patient Referrals
- Cash registers
- CMS
- CPT
- Clients
- Customer services
- Insurance
- Inventory
- Processes
- Sales
- ICD-9
- Medical Billing
- Baking equipment
- Airbrushing techniques
- Decorating skills
- Production and processing
- Cake decoration
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Biller
The Gastroenterology Consultants of San Antonio
08.2019 - 09.2019
Checker/Cake Decorator
H-E-B
11.2018 - Current
Assistant Manager
Payless ShoeSource
11.2012 - 07.2017
Customer Service Representative
Family Dollar
07.2008 - 11.2012
Bachelor of Science - Criminal Justice
Texas A&M San Antonio-San Antonio
Associate of Arts - Criminal Justice
San Antonio College
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