Denise Gonzalez
Irvington,NJ
Summary
Dependable and efficient Customer Service /Receptionist able to review caller details, system information, and documentation to understand and correct issues. Meet customer needs with organized approach to coordinating timely, effective resolutions. Excellent inbound and outbound call management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Material Handler Assistant
United States Postal Service
07.2022 - 06.2023
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment.
- Performing a variety of duties such as rewrap damaged parcels and weighing mail.
- Used hand-held scanners and physical logs to accurately track item movements.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Customer Service/Receptionist
Gregory Packaging Inc
11.1996 - 07.2020
- Answer all e-mails correspondence from customers and truckers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Retrieved and save all orders from fax and electronic data interchange.
- Processed all orders in Microsoft Dynamic AX 2012 and confirm all orders for following Locations: NJ, Phoenix AZ, Newnan GA, and Bethlehem PA.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Assist Logistics Manager in assigning truckers and rates for all deliveries for four locations. Emailing the truckers the load tenders for each delivery.
- Monitored all deliveries for the day from report from Excel.
- Once a week enter purchase orders for supplies from W.B. Mason and Office Depot for Morristown and Newark.
- Stored supplies upon delivery to Morristown.
- Assist the Human Resource Manager in filing employee information.
Dietary Aide
Van Dyk Health Care At
09.1998 - 01.1999
- Set up morning snacks for patience's
- Bring down the morning breakfast trays also with their lunch menu
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Followed all food safety regulations while preparing meals for patients.
- Maintained familiarity with menu offerings, key ingredients, and preparation methods
- Served meals to residents in accordance with established schedules and dietary procedures.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted with serving or delivering meals to support high-volume meal periods
- Prepared trays or snacks for group events.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Education
Trade Certificate in Community and Continuing Education in DEP or Skilled -
Essex County Community College
Newark, NJ02.2005
BS Degree - Business in Business
Jersey City University
Jersey City, NJ05.1994
Skills
- Attention to details, able to work in group or independently, inbound call management
- Multitasking, people oriented, adaptive person, task prioritization, Work on Microsoft Dynamic AX 2012
- Employee Orientation
- Administrative Experience
- Customer focus & orientation — Proficient May 2022
- Responding to customer situations with sensitivity
- Full results: Proficient
- Call center customer service — Completed
- Demonstrating customer service skills in call center setting
- Full results: Completed
- Indeed, Assessments provides skills tests that are not indicative of license or certification, or continued
- Development in any professional field
Timeline
Material Handler Assistant
United States Postal Service
07.2022 - 06.2023
Dietary Aide
Van Dyk Health Care At
09.1998 - 01.1999
Customer Service/Receptionist
Gregory Packaging Inc
11.1996 - 07.2020
Trade Certificate in Community and Continuing Education in DEP or Skilled -
Essex County Community College
BS Degree - Business in Business
Jersey City University