Denise Gonzalez
Houston,TX
Summary
- Dedicated and seasoned professional with over 14 years of extensive customer service roles, including efficiently handling customer calls. Proven track record of delivering exceptional service and building strong client relationships. Skilled in effectively resolving inquiries and concerns to ensure customer satisfaction. Proficient in addressing diverse customer needs with patience and empathy. Outstanding Customer Service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Remote Sales Advisor
Concentrix
Remote , TX
06.2024 - Current
- Resolved customer inquiries regarding product features and functionality.
- Educated customers on the proper use of their electronic devices in order to maximize usage potential.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Provided technical support to customers on various types of electronic devices.
- Troubleshot customer issues related to software updates and hardware malfunctions.
Bartender
Gridiron Bar & Grill
Houston, Texas
08.2023 - 11.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
Field Marketing Specialist
GreenHouse Agency
Houston, Texas
07.2023 - 10.2023
- Utilized digital channels including social media platforms, email marketing campaigns, website content management systems. to reach target audiences effectively
- Developed effective budgeting strategies that aligned with overall business objectives while maintaining quality standards throughout the process.
- Researched competitors' offerings regularly in order evaluate effectiveness of own initiatives versus those of others.
- Organized and hosted events at trade shows and conferences to showcase products and services. Developed and implemented field marketing strategies to increase brand visibility, awareness, and lead generation.
Bartender
Christian's Tailgate Bar & Grill
Houston
02.2018 - 07.2023
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Checked identification of guests to verify age requirements for alcohol purchase
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Vinyl Installer/ Photobooth Attendant
LG Entertainment
Houston
08.2019 - 07.2020
- Uploading, resizing, printing, cutting, preparing and installing vinyl signage/graphics on interior and exterior walls, windows, floors, and other surfaces and substrates
- Picking up and dropping off photobooth equipment
- Setting up/breaking down photobooth at events, troubleshooting software
- Engaging with customers, taking photos, sending/printing digital pictures to customers.
Sales Associate/Store Manager
The UPS Store
Houston
10.2013 - 08.2018
- Providing prompt, efficient and courteous customer service for walk-ins and telephone inquiries
- Handling claims over the phone
- Pack merchandise for shipment and process the shipment using UPS or USPS
- Assist customers with document services
- Laminating, copying, binding, printing, scanning, and faxing
- Signing and notarizing legal documents
- Sorting and distributing mail to proper recipient's mailboxes.
Assistant Manager in Training
Darque Tan
Houston, Texas
08.2013 - 10.2013
- Job duties included scheduling appointments, signing in clients, cleaning the tanning beds and rooms and selling products like eyewear, lotions, and educating the customer on how to build their tan.
- Maintained accurate records of sales transactions for use in forecasting future demand.
- Conducted regular performance reviews with subordinates to ensure quality standards were met in a timely manner
Courtesy Booth Clerk
Fiesta Mart LLC
Houston
07.2009 - 08.2013
- Communicate with customers on services available which include check cashing, money transfers via Western Union, processing utility payments, renewing car tag registration stickers, generating money orders, selling tickets via Ticket Master
- Answering all phone calls to the store and transferring calls to other departments
- Following all policies and procedures designed to protect the company's assets at all times
- Effectively complete all audit paperwork
- Issue, collect, verify and balance cash trays from cashiers at the beginning and end of shifts
- Prepare bank deposits and record all data properly.
Education
Bachelor of Science (B.S.) in Criminal Justice -
Houston Community College
Houston, TXSkills
- Outstanding Customer Service
- Teamwork and Professionalism
- Multitasking and Prioritization
- Service-Oriented Mindset
- Telephone Etiquette Proficiency
- Computer literacy and software proficiency
Certification
TABC/ Food Handlers License
Languages
Spanish, Fluent
Timeline
Remote Sales Advisor
Concentrix
06.2024 - Current
Bartender
Gridiron Bar & Grill
08.2023 - 11.2023
Field Marketing Specialist
GreenHouse Agency
07.2023 - 10.2023
Vinyl Installer/ Photobooth Attendant
LG Entertainment
08.2019 - 07.2020
Bartender
Christian's Tailgate Bar & Grill
02.2018 - 07.2023
Sales Associate/Store Manager
The UPS Store
10.2013 - 08.2018
Assistant Manager in Training
Darque Tan
08.2013 - 10.2013
Courtesy Booth Clerk
Fiesta Mart LLC
07.2009 - 08.2013
Bachelor of Science (B.S.) in Criminal Justice -
Houston Community College