Denise Goodwin
Wenatchee
Summary
To maintain a rewarding career as a Customer Service Representative. Employing honesty, hard work, reliability, with hospitality and excellent customer service; in a friendly yet professional manner. Ensuring your company’s maximum success.
Overview
16
16
years of professional experience
Work History
Customer Experience Colleague
Macy's
01.2022 - 04.2025
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Assisted customers with locating desired items, providing knowledgeable guidance on product features and benefits.
- Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
Customer Account Specialist
Jay Robb Enterprises
02.2015 - 09.2016
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
Accounts Receivable Assistant
Baked In The Sun
05.2015 - 08.2015
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Billed customers by sending statements and invoices via fax or email.
Administration Assistant
Distinctive Scapes
01.2014 - 08.2014
- Accounts payable/receivable responsibilities including billing
- Heavy data entry of invoices, receipts, bank info, (etc.) into QuickBooks
- Executed record filing system to improve document organization and management.
- Handled Auto, Liability, Workers comp, insurances
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Processed bi-weekly payroll for employees/vendors
- Recorded expenses and maintained accounting records.
- All other office duties including emailing, faxing, and filing of important documents
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Accounting Assistant/Office Associate
Wal-Mart Supercenter
07.2013 - 02.2014
- Process, count, and handle company revenue
- Daily accounting reports
- Heavy data entry
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Processed weekly payroll for over 100 employees, ensuring timely and accurate compensation.
- Improved team productivity by organizing and maintaining digital and physical financial records.
Customer Service Clerk
Walgreens
11.2012 - 04.2013
- Provide top-notch customer service
- Help with store projects
- Make price changes according to store needs
Cashier (Promotion to Accounting/Office Associate)
Wal-Mart Supercenter
11.2008 - 06.2012
- Received and processed payments by cash, check, credit card, and debit
- Provided efficient, and considerate customer service
- Demonstrated skill to assist customers to sign up for store rewards programs and to apply for store credit cards
- Make item price adjustments to accommodate customers needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Certified Phlebotomist -
US Colleges
San Marcos, CA06.2013
General Studies - undefined
San Diego Mesa College
San Diego, CA06.2011
Skills
- Experienced with QuickBooks and Paychex
- High-quality guest relations
- Leadership abilities
- Responsible/Reliable
- Decision making and problem solving skills
- Detail oriented
- Multitasking
- Critical thinking
- Research and data analysis
- Friendly, positive attitude
- Flexible and adaptable
Timeline
Customer Experience Colleague
Macy's
01.2022 - 04.2025
Accounts Receivable Assistant
Baked In The Sun
05.2015 - 08.2015
Customer Account Specialist
Jay Robb Enterprises
02.2015 - 09.2016
Administration Assistant
Distinctive Scapes
01.2014 - 08.2014
Accounting Assistant/Office Associate
Wal-Mart Supercenter
07.2013 - 02.2014
Customer Service Clerk
Walgreens
11.2012 - 04.2013
Cashier (Promotion to Accounting/Office Associate)
Wal-Mart Supercenter
11.2008 - 06.2012
General Studies - undefined
San Diego Mesa College
Certified Phlebotomist -
US Colleges
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