Denise Graves
Burleson,TX
Summary
Dynamic professional with extensive experience in accounting and customer service, particularly at Cornerstone Pain Management. Demonstrated expertise in QuickBooks and exceptional problem-solving skills, consistently improving operational efficiency. Acknowledged for cultivating robust client relationships and providing customized solutions, enhancing satisfaction and loyalty across diverse environments.
Overview
30
30
years of professional experience
Work History
Personal Assistant to Gary Blake
Creative Solutions In Healthcare
Fort Worth, Texas
07.2024 - Current
- Resident Advocate.
- Maintained confidential files related to personnel records or other sensitive information.
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
Front Desk Receptionist
Cornerstone Pain Management
Mansfield, TX
09.2022 - 06.2024
- Greeted guests warmly at front desk, facilitating smooth check-in process and enhancing experience.
- Managed multi-line phone system, addressing inquiries and directing calls to appropriate personnel.
- Resolved customer issues promptly, escalating critical matters to supervisor without delay.
- Implemented efficient filing systems to maintain organized records and improve operational efficiency.
- Transcribed and relayed phone messages to relevant personnel for timely follow-up.
- Engaged patients in friendly interactions while efficiently managing front desk inquiries.
Senior Bookkeeper
Third Mesa
Remote, Texas
04.2022 - 09.2022
- Matched purchase orders with invoices, ensuring accurate record-keeping.
- Reviewed and reconciled checks monthly to maintain account accuracy.
- Input financial data into QuickBooks Online, generating detailed reports.
- Processed bi-weekly payroll journal entries efficiently.
- Performed bank coding to streamline financial tracking.
- Executed general bookkeeping tasks for multiple clients, enhancing service delivery.
- Managed accounts payable and receivable, ensuring prompt transactions.
- Maintained precise historical records for future reference.
Accounting Assistant
Regency RV
Fort Worth, Texas
10.2021 - 04.2022
- Maintained organized accounts payable records for efficient retrieval and management.
- Processed payments and documents, including invoices, journal vouchers, and employee reimbursements.
- Communicated with suppliers to reconcile and verify invoice payments.
- Applied coding to invoices, files, and receipts for streamlined organization.
- Monitored accounts receivable and payable status to ensure timely processing.
Tax Accountant
Karen Freeman CPA
Mansfield, TX
09.2014 - 10.2021
- Managed bookkeeping for individuals and businesses, ensuring accuracy in financial records.
- Processed payroll and payroll taxes for multiple clients, maintaining compliance with regulations.
- Prepared and filed federal and state tax returns for individuals and businesses.
- Answered multi-line phone, operated fax, and managed copy machine operations efficiently.
- Delivered comprehensive customer service, addressing inquiries and resolving issues promptly.
- Performed income tax compliance tasks under limited supervision, including returns and forecasts.
- Trained clients on QuickBooks to enhance tax management efficiency.
Kitchen & Bath Designer
American Home Interiors
Elkton, MD
01.2005 - 08.2013
- Managed complete customer interactions from initial greeting through project completion.
- Designed and oversaw projects, ensuring quality execution and client satisfaction.
- Hired and coordinated contractors to meet project timelines and objectives.
- Achieved consistent top producer status, fostering a loyal customer base.
- Generated numerous referrals through exceptional service delivery.
- Demonstrated cooperative, fair, and honest approach in all customer engagements.
- Resolved conflicts effectively using stress management techniques in challenging situations.
- Executed tactful conflict resolution strategies with difficult customers.
Storage, Owner - Office Manager/Bookkeeper
Whalen's Radiator Shop And Mini Storage
Elkton, MD
12.1995 - 01.2005
- Oversaw all operations of Radiator Shop and Mini Storage facility.
- Managed day-to-day business functions, ensuring smooth workflow.
- Consulted with customers to identify needs and deliver tailored solutions.
- Handled office administration, including bookkeeping and records management.
- Managed accounts receivable and accounts payable processes efficiently.
- Executed payroll, tax filings, and ensured regulatory compliance.
- Provided customer service by answering multi-line phone and assisting inquiries.
- Ordered stock and materials necessary for operational continuity.
Education
A.S - Accounting
Lone Star College
Kingwood, TX01.2013
Some College (No Degree) - Accounting Assistant
Lone Star College
Kingwood, TXSome College (No Degree) - Accounting
Northlake Community College
Irving, TXSkills
- QuickBooks and Excel
- PowerPoint presentations
- Data entry and 10-key
- Windows operating system
- Point of sale systems
- Design software proficiency
- Self-motivation and proactivity
- Basic bookkeeping and accounting
- Customer relations and service
- Record keeping and filing management
- Appointment scheduling
- Time management skills
- Office administration tasks
- Problem solving strategies
- Multitasking and organization skills
- Decision-making abilities
- Clerical support functions
ADDITIONAL INFORMATION
‘Real World’ Accounting/Bookkeeping experience - Priceless and Proudly earned @ the ‘School of Hard Knocks’ Whalen’s Radiator Shop and Mini Storage Qualifications: Bookkeeping Received, recorded, and deposited cash and checks as well as reconciled records of bank transactions. Received approval of all accounts payable invoices and supplied payments to vendors on a weekly basis. Reconciled all bank and credit card accounts. Researched and resolved collections and billing disputes. Processed payroll, electronic deposits and employee pay adjustments. Issued paychecks to contractors Issued W2’s to employees & 1099’s to contractors. Tax Prep Maintained client QuickBooks and reviewed year end for Tax Prep Quarterly payroll reports Federal & State Research and fixed client’s issues with IRS & State of Texas. Tax preparation of 1040’s, 1120S’s, 1120’s. Federal and State dissolution of C-Corps and S-Corps.
8 plus years of Kitchen and Bath designing, consistently being in the top three producers.
Timeline
Personal Assistant to Gary Blake
Creative Solutions In Healthcare
07.2024 - Current
Front Desk Receptionist
Cornerstone Pain Management
09.2022 - 06.2024
Senior Bookkeeper
Third Mesa
04.2022 - 09.2022
Accounting Assistant
Regency RV
10.2021 - 04.2022
Tax Accountant
Karen Freeman CPA
09.2014 - 10.2021
Kitchen & Bath Designer
American Home Interiors
01.2005 - 08.2013
Storage, Owner - Office Manager/Bookkeeper
Whalen's Radiator Shop And Mini Storage
12.1995 - 01.2005
A.S - Accounting
Lone Star College
Some College (No Degree) - Accounting Assistant
Lone Star College
Some College (No Degree) - Accounting
Northlake Community College
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