Summary
Overview
Work History
Skills
Timeline
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Denise Grebey

Columbus,OH

Summary

Well-coordinated Office Manager handles diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success.

Overview

33
33
years of professional experience

Work History

Mid Ohio Region- General Manager

RoadRunner Services
Hendersonville, TN
03.2022 - 02.2024
  • Developed and managed hauling program for CFAA.
  • Oversaw staff, tow truck drivers, sublet haulers.
  • Supervised RR's transport department.

Office Manager

Step One Automotive Group
Brunswick, GA
02.2021 - 09.2021
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Directed and oversaw office personnel activities.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.

Behavioral Health Technician

Summer House Detox
Miami, FL
04.2020 - 01.2021
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Completed reports daily and submitted to management for evaluation.
  • Completed daily client rounds and tracked client movements.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Followed standard admissions procedures and documentation requirements for all client intakes.
  • Maintained all client and employee areas in good working order and with adequate supplies.
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.

Office Manager

Woodall Auto Wholesale
Ocoee, FL
06.2016 - 01.2020
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Generated financial reports for management review.
  • Wrote professional business correspondence to maintain strong line of communications.

Commercial Accounts Manager

Manheim Orlando
Ocoee , FL
07.1991 - 05.2016
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Developed relationships with major account clients and provided individualized customer service to maintain longevity of accounts.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Improved profitability by developing pipeline using multiple sales penetration strategies.
  • Developed and delivered new business requisitions through business-to-business sales and trade shows.
  • Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.
  • Maintained compliance with export guidelines and international standards.
  • Enhanced market penetration through competitive analysis and customer satisfaction surveys.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
  • Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
  • Recognized leader in industry by managing over 20 accounts and providing high level of customer care.

Fleet Lease Manager

Manheim Orlando
Ocoee, FL
06.1991 - 05.2016
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Created and managed effective marketing strategies.

Title Clerk

Manheim Orlando
Ocoee, FL
06.1991 - 05.2016
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Maintained regular communications with clients to discuss and resolve issues.

Skills

  • Records management
  • Admissions intake
  • Relationship building
  • Team management
  • Leadership
  • Active listening
  • Communication
  • People skills

Timeline

Mid Ohio Region- General Manager

RoadRunner Services
03.2022 - 02.2024

Office Manager

Step One Automotive Group
02.2021 - 09.2021

Behavioral Health Technician

Summer House Detox
04.2020 - 01.2021

Office Manager

Woodall Auto Wholesale
06.2016 - 01.2020

Commercial Accounts Manager

Manheim Orlando
07.1991 - 05.2016

Fleet Lease Manager

Manheim Orlando
06.1991 - 05.2016

Title Clerk

Manheim Orlando
06.1991 - 05.2016

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Denise Grebey