Denise Green
Business Administrative Agent
Charleston,WV
Summary
Dynamic professional with extensive experience in customer service and guest relations, notably at Little River Inn Resort. Proven ability to enhance guest satisfaction through meticulous cleaning and proactive communication. Skilled in maintaining high standards of cleanliness and fostering teamwork, ensuring exceptional experiences for all patrons.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant/Reservation Agent
Little River Inn Resort
06.2018 - 08.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Sales Manager
Jos. A. Bank
01.2016 - 12.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Associate
Ntelos Wireless
10.2015 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Restaurant Front of House Manager
Boomers Restaurant
05.2014 - 11.2014
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
Bar Manager
Quarrier Diner - Timothys
07.2013 - 02.2014
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Administrative Officer
Adecco Employment Services
08.2012 - 01.2014
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Education
High School Diploma -
Sherman High School
Seth, WV06-1985
Associate of Arts - Business Administration And Management
Boone Career Center
Madison, Wv06-1985
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
Timeline
Housekeeping Room Attendant/Reservation Agent
Little River Inn Resort
06.2018 - 08.2018
Sales Manager
Jos. A. Bank
01.2016 - 12.2017
Sales Associate
Ntelos Wireless
10.2015 - 07.2016
Restaurant Front of House Manager
Boomers Restaurant
05.2014 - 11.2014
Bar Manager
Quarrier Diner - Timothys
07.2013 - 02.2014
Administrative Officer
Adecco Employment Services
08.2012 - 01.2014
High School Diploma -
Sherman High School
Associate of Arts - Business Administration And Management
Boone Career Center
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