Denise Gregory
Pella,IA
Summary
Proven leader with extensive experience in healthcare management, where spearheading operational improvements and staff development. Skilled in strategic planning and resource management, excel in fostering team cohesion and enhancing patient and client care. Demonstrate adept negotiation skills and a commitment to regulatory compliance, significantly boosting facility reputation and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent
Home Realty
07.2020 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
Clinic Manager
Pella Regional Health Center
10.2012 - 04.2016
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Organized department in accordance with administrative guidelines in order to provide specified clinic services to meet the legal, organizational and medical staff guidelines.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Developed system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Interpreted and communicated new or revised policies to staff.
- Strategically planned methods to achieve operational goals and targets.
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
- Routinely collaborated with department managers to correct problems and improve services.
- Supervised and managed the daily activities of a clinical team consisting of physicians, nurses and support staff.
- Introduced, negotiated and implemented new projects to expand scope of engagement.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Identified process improvements in the day-to-day functioning of the department.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Participated in facility surveys and inspections made by authorized governmental agencies.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Recruited, hired, trained and coached new employees.
Clinic Administrator
Winn Gregory, M.D., P.C.
07.2001 - 05.2010
- Skillfully managed facility operations as a functioning CEO for a multi-million dollar healthcare company.
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
- Supervised and Managed Daily Clinic Activities
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Managed all Payroll and Finance
Licensed Insurance Agent
Ferranti-Leavitt Insurance
08.2000 - 04.2001
- Calculated quotes and educated potential clients on insurance options.
- Tracked progress of all outstanding insurance claims.
- Calculated premiums and established payment methods for sales.
- Identified and solicited sales prospects in agency databases.
- Managed Cashflow and Commission Dispursement
- Negotiated new and renewal production goals with business development manager.
- Evaluated accuracy and quality of data entered into agency management system.
Education
Master of Science - Healthcare Administration
Purdue Global University
Urbandale, IA2018
Bachelor of Science - Healthcare Administration
Kaplan University - Urbandale
Urbandale, IA2016
Associate of Applied Science - Medical Assistant
Southeastern Community College
West Burlington, IA1985
Skills
- Policy and program development expertise
- Culturally competent care
- Resource management expertise
- Supervisory training
- Quality improvement competency
- Recruiting and hiring expert
- Accomplished leader
- Analytical thinker
- Planning and development
- Strategic planning capability
- Effective staff coach
- Project management authority
- Adept multi-tasker
- Familiar with commercial and private insurance carrier
- Policy and program development expertise
- Independent judgment and decision making
- Promotes positive behavior
- Savvy negotiator
- Knowledge of Medicaid statutes and regulations
- Oversight of Payroll
- Staff scheduling
- Talented interviewer
- Patient-focused care
- Critical thinking
- Project planning
- Report development
- Team building
- Workers' compensation knowledge
- Physician relations
- Interdisciplinary Integration
- Strong Communication Skills
- Cultural Competency
Certification
Certified Medical Assistant (AAMA)
Certified Professional Coder
Certified Physician Practice Manager
Accredited Advisor of Insurance
BCLS
Timeline
Licensed Real Estate Agent
Home Realty
07.2020 - Current
Clinic Manager
Pella Regional Health Center
10.2012 - 04.2016
Clinic Administrator
Winn Gregory, M.D., P.C.
07.2001 - 05.2010
Licensed Insurance Agent
Ferranti-Leavitt Insurance
08.2000 - 04.2001
Master of Science - Healthcare Administration
Purdue Global University
Bachelor of Science - Healthcare Administration
Kaplan University - Urbandale
Associate of Applied Science - Medical Assistant
Southeastern Community College
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