Denise Gresham
Oklahoma City,OK
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Referral Coordinator II
SSM Health
04.2017 - Current
- Scheduled appointments with specialists on behalf of patients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Increased customer satisfaction by providing professional and courteous front desk support with check-in, check-out and scheduling protocols.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Reduced errors in data entry by attentively inputting guest information into the system accurately and efficiently.
- Managed high-volume periods with professionalism, prioritizing tasks to maintain organization and efficiency during busy times.
- Managed financial transactions including copay collection, invoicing, payment processing, thus ensuring timely receipt of funds.
Scheduling Coordinator/ Referral Coordinator/Medical Billing Assistant
Oklahoma City Ear, Nose & Throat Clinic
05.2016 - 04.2017
- Answered phone calls and answered questions from potential patients.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointments.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled appointments with specialists on behalf of patients.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Entered details into accounts and tracked payments.
- Ensured timely and accurate submission of claims to insurance companies through diligent charge entry procedures.
Assistant Food Service Manager
Whataburger
08.2009 - 04.2016
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner.
- Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
- Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
- Observed staff confirm safety and quality standards.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Practiced safe work habits and encouraged staff to do same.
Food Service Worker
Chick-fil-A
05.2006 - 07.2009
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Associate of Science - MEDICAL TECHNOLOGY
University of Phoenix
Tempe, AZ06.2016
High School Diploma -
MARLOW HIGHSCHOOL
Marlow, OK05.2006
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Patient Scheduling
- Data entry proficiency
- Physician Authorizations
- Multi-line telephone operation
- Electronic Medical Record Software
Timeline
Referral Coordinator II
SSM Health
04.2017 - Current
Scheduling Coordinator/ Referral Coordinator/Medical Billing Assistant
Oklahoma City Ear, Nose & Throat Clinic
05.2016 - 04.2017
Assistant Food Service Manager
Whataburger
08.2009 - 04.2016
Food Service Worker
Chick-fil-A
05.2006 - 07.2009
Associate of Science - MEDICAL TECHNOLOGY
University of Phoenix
High School Diploma -
MARLOW HIGHSCHOOL