Denise Grice
Memphis,TN
Summary
Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Manager of Operations
A Little DAB Commercial & Residential Service, LLC
Memphis , TN
01.2012 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Vendor Manager
Full Circle Enterprise
Memphis , TN
04.2013 - 12.2016
- Negotiated and executed contracts on behalf of department.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Created organized filing system to manage department documents.
- Completed bi-weekly payroll for Number employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Customer Service Manager
ACCS Janitorial & Facility Maintenance
Memphis, TN
08.2007 - 12.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate Of Applied Science - Medical Assisting
Anthem College - Bryman School
Phoenix, AZ 11.2011 - 05.2014
Skills
Business planning
Work flow planning
Vendor sourcing
Negotiation
Business Development
Natural leader
Budgeting
Startups and turnarounds background
Superb time management skills
Contract Negotiation
Contract Management
Project Management
Operations management
Timeline
Vendor Manager
Full Circle Enterprise
04.2013 - 12.2016
Manager of Operations
A Little DAB Commercial & Residential Service, LLC
01.2012 - Current
Associate Of Applied Science - Medical Assisting
Anthem College - Bryman School
11.2011 - 05.2014
Customer Service Manager
ACCS Janitorial & Facility Maintenance
08.2007 - 12.2016