Denise Griffith
Eden,MD
Summary
Experienced in branch operations with a focus on cash handling and financial transactions, ensuring accuracy and compliance with regulatory standards. Led performance management initiatives by conducting reviews and providing coaching to enhance employee productivity and service quality. Developed and implemented strategies aimed at improving customer satisfaction and retention, while effectively managing daily operations including sales monitoring and inventory control. Maintained strong client relationships through prompt resolution of inquiries and complaints, contributing to operational efficiency within the branch.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Woodforest National Bank
Salisbury , MD
06.2015 - 07.2025
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Provided training to new employees on company policies and procedures.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Assisted in daily branch operations and maintained compliance with bank policies.
- Supervised and trained staff on customer service and operational procedures.
- Managed scheduling and staffing to ensure adequate coverage during peak hours.
- Collaborated with management to implement marketing strategies for bank products.
- Supported customers with account inquiries and resolved issues efficiently.
- Conducted audits of cash handling procedures to ensure accuracy and security.
- Facilitated team meetings to discuss branch performance and set goals.
- Maintained branch appearance and ensured a welcoming environment for customers.
Softlines Manager
Kmart, Sears Holding
Salisbury , MD
08.2010 - 04.2015
- Managed softlines inventory and ensured product availability for seasonal trends.
- Oversaw team training on visual merchandising and customer service standards.
- Coordinated promotional events to enhance softlines visibility in-store.
Customer Service Cashier
Walmart
Salisbury , MD
07.2005 - 08.2010
- Processed customer transactions accurately and efficiently at busy retail location.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained cash register, ensuring proper cash handling and security procedures.
Skills
- Cash handling
- Financial transactions
- Customer service
- Employee training
- Performance management
- Sales monitoring
- Process improvement
- Team leadership
- Conflict resolution
- Strategic planning
- Regulatory compliance
- Client relationship management
- Coaching and feedback
- Operational efficiency
- Customer retention
- Account retention
- Operations management
- Budget control
- Vault audits
- Banking
Certification
- Notary
References
References available upon request.
Timeline
Assistant Branch Manager
Woodforest National Bank
06.2015 - 07.2025
Softlines Manager
Kmart, Sears Holding
08.2010 - 04.2015
Customer Service Cashier
Walmart
07.2005 - 08.2010
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