DENISE G. SALECINA
VIRGINIA
Summary
- Efficient and dedicated customer service representative with over five years of experience seeking for a position in a company that will provide an avenue to apply the knowledge, experience, potential and capabilities I have. Committed to providing high-quality customer care to create a positive customer rapport, and long-term loyalty.
Overview
7
7
years of professional experience
Work History
Personal Lines Representative
Takagi & Associates, Inc. Professional Insurance Consultants
04.2023 - 05.2025
- Detail-oriented Licensed Insurance Underwriter with over 5 years of experience in reviewing insurance applications and supporting documentation to assess risk and ensure insurability.
- Proficient in evaluating client information to determine coverage eligibility and policy pricing for individuals.
- Strong ability to communicate underwriting guidelines and policy coverages to agents and clients, providing exceptional customer service.
- Skilled in building and maintaining customer relationships by addressing client concerns, answering questions, and providing policy information.
- Highly organized, ensuring all documentation is accurate and complete.
- Strong analytical and decision-making skills, with a keen attention to detail and a results-oriented approach.
- Committed to staying current with industry trends and customer service best practices.
Cashier/Foreign Exchange Teller
Rustans Foreign Exchange
05.2022 - 07.2023
- Proficient in handling cash transactions accurately and efficiently while maintaining high levels of customer satisfaction.
- Knowledgeable in foreign exchange products and services, enabling effective communication with clients to meet their financial needs.
- Calculate daily transactions such as balancing currency, cash, and checks in the cash drawer every before closing using computers, calculators or adding machines.
- Process routine account transactions such as prepare deposit slips, enter customers' transactions into computers or record journals and issue manual/computer-generated receipts.
- Perform clerical tasks such as filing and record keeping.
- Skilled in resolving customer inquiries and issues promptly, fostering long-term customer relationships.
- Highly organized and able to multitask in a fast-paced environment while ensuring compliance with banking regulations.
Personal Lines Representative
Alpha Insurers
11.2020 - 03.2023
- Experienced Personal Lines Underwriter with a strong background in assessing risk and developing tailored insurance solutions, responding to all questions relating to all company customer service inquiries via verbal and/or written communication.
- Proficient in evaluating complex applications and underwriting policies for homeowners, renters, and auto insurance.
- Skilled in building and nurturing relationships with agents and clients to foster trust and ensure comprehensive coverage by processing policy-related transactions (Finalize home and auto insurance policies and endorsements).
- Committed to continuous professional development and staying current with industry regulations, best practices, and emerging market trends.
- Strong analytical and decision-making skills, with a keen attention to detail and a results-oriented approach.
- Issue Certificates, Endorsements, Binders, quoting and rating of existing and new accounts and/or renewals.
Cashier
Payless Supermarkets, Inc.
05.2022 - 07.2022
- Dedicated cashier with over five years of experience in high-volume retail environments.
- Skilled in processing transactions efficiently while maintaining exceptional customer service standards.
- Greet and assist customers with purchases and product information.
- Proficient in using point-of-sale systems and handling cash accurately.
- Balance currency, cash, and checks in cash drawer before and after shift.
- Scan items using barcode scanner or manually entering item information into a computer system.
- Stocking shelves with new merchandise, organizing items and returning products on their respective shelves/aisles.
- Help customers bag their purchases; cart and basket retrieval.
Food Service Worker
Sodexo, Inc.
08.2018 - 10.2018
- Quickly set up and clear tables and stock all service stations.
- Operate and sanitize equipment in a safe and proper manner.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelor of Science - Business Administration Marketing Management
Mariano Marcos State University
Ilocos Norte, Philippines12.2018
HIGH SCHOOL DIPLOMA -
Dumalneg National High School
Ilocos Norte, Philippines12.2014
ELEMENTARY GRADUATE -
Dumalneg Elementary School
Ilocos Norte, Philippines12.2010
Skills
- Detail-oriented & highly organized
- Strong communication skills
- Proficient in evaluating client information
- Administrative/Clerical tasks
- Cash transaction handling & Account transaction processing
- Teamwork and collaboration
- Results-oriented mindset
- Point-of-sale systems proficiency
Languages
English
Tagalog
Timeline
Personal Lines Representative
Takagi & Associates, Inc. Professional Insurance Consultants
04.2023 - 05.2025
Cashier/Foreign Exchange Teller
Rustans Foreign Exchange
05.2022 - 07.2023
Cashier
Payless Supermarkets, Inc.
05.2022 - 07.2022
Personal Lines Representative
Alpha Insurers
11.2020 - 03.2023
Food Service Worker
Sodexo, Inc.
08.2018 - 10.2018
Bachelor of Science - Business Administration Marketing Management
Mariano Marcos State University
HIGH SCHOOL DIPLOMA -
Dumalneg National High School
ELEMENTARY GRADUATE -
Dumalneg Elementary School
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