Denise Guerrero
Imperial,CA
Summary
Seeking a dynamic work environment that fosters personal and professional growth and allows for contribution to the overall well-being of individuals and the mission of the organization. Passionate about leveraging business skills to make a positive impact on both the team and the community. Committed to delivering exceptional results through collaboration, adaptability, and a strong dedication to excellence. Eager to join a team that values innovation, integrity, and a shared commitment to success.
Overview
19
19
years of professional experience
Work History
Business Manager
Western Dental Services, Inc.
08.2014 - Current
- Lead a team of15 employees through motivation, team building and accountability
- Responsible to recruit, hire, onboard and evaluate staff through Ultipro HR system
- Conduct Sales of treatment plans by performing consultations with doctors
- Provide patient guidance on insurance programs and resolve claims or coverage issues
- Plan strategic client appointments scheduling and staff schedules
- Oversee local financial operations, including meeting sales budget, supplies budget, payroll, billing, productivity, contracts, financial analysis of patient accounts
- Coordinate with different departments within corporate office for patient relations, human resources and OSHA compliance
- Accountable for meeting monthly goals and other benchmarks
- Audit and analyze financial records for accuracy
- Facilitate staff meetings and development trainings for staff on best practices on patient care and operations
- Prepare and deliver reports to regional management on performance, productivity trends, financial projections, ensuring a smooth operational flow within all aspects of the business
- Attend and problem solve all grievances and all other correspondence within the facility
- Educate employees with basic understanding of federal and state laws and benefits, company policies, safety guidelines
Patient Care Coordinator
Western Dental Services, Inc.
01.2008 - 01.2014
- Perform treatment consultations
- Compiled and held various claim reports on a weekly basis
- Controlled and processed invoices to monitor expenditures
- Monitored unpaid claims, initiate tracing to ensure proper billing
- Consistently provided a personalized and welcoming patient experience
- Participated in extensive training to implement ultimate service strategies
- Ensured monthly goals were met in general and orthodontics departments
- Thoroughly explained treatment process, answered questions, and present financial options to patients based on insurance opportunities or plans
- Verified patient insurance and assisted when support was needed for patient
- Liaison for regional office and local employees to address issues, personnel inquiries, provide information on processes associated with benefits, and other employee relations
- Prepared monthly, quarterly, and annual reports; and assists with data collection upon management request
- Generated audits of administrator, carrier, and vendor, data to verify enrollment accuracy
- Determined and informed Supervisor to correct discrepancies with the appropriate vendor
- Inspected facility resources for staff and customers to include up to date information regarding health programs, insurance plans, policies, federal and/or state laws, or other mandates
Receptionist
01.2006 - 01.2007
- Assisted with office administrative duties
- Scheduled and rearranged appointments
- Handled multi-line telephone calls and attending to customer needs or requests by directing calls to appropriate resource or assistance
- Assist patients when checking in, explaining paperwork given
- Data entry, receive and process payments
- Arranging files and detail data entry
Education
B.A. - Business Administration
University of Phoenix
High School Diploma - undefined
Desert Oasis High
01.2005
Skills
- Prioritizing and effective time management
- Maintaining balanced budgets and allocations
- Exhibiting strong Interpersonal skills with teams and independently
- Achieving deadlines and goals with prompt and reliable attendance
- Computer Proficiency: PowerPoint, Microsoft Word, Excel, data entry
- Communicating in English and Spanish effectively orally and in writing
- Adapting to change and flexible to redirect projects, tasks, or deadlines
- Delivering customer service excellence to internal and external customers
- Handling sensitive material and situations with high level of respect and confidentiality
- Participating in positive work relationships supporting diverse personalities and cultures
- Critical and ethical decision-making focused on work safety, company policies, and laws
- Data entry proficiency
- Office support
- Document analysis
Timeline
Business Manager
Western Dental Services, Inc.
08.2014 - Current
Patient Care Coordinator
Western Dental Services, Inc.
01.2008 - 01.2014
Receptionist
01.2006 - 01.2007
B.A. - Business Administration
University of Phoenix
High School Diploma - undefined
Desert Oasis High