Denise Guzman

Collaborate with team members and vendors to provide excellent customer experiences

Actively engage customers to assess their project needs
Coordinate and follow up with all leads, measures and installs
Create special order designs and quotes

Participate in ongoing training to provide project knowledge

Supervised and coached a team of managers (30 stores) for all marketing business, inventory, and food safety handling to provide excellent customer experiences

Responsible for merchandising, signage, pricing, promotions and new food programs

Acted as a liaison between store management teams and vendors

Handled customer queries and concerns related to marketing

Coached managers on business analysis and how to create site specific merchandise schematics to prevent out of stocks and to increase store revenue

Supervised a team of managers and the everyday operations of (9) Shell Gas and Food Mart Stores

Ensure every customer is provided with outstanding customer experiences

Answer and resolve team member and customer queries and concerns

Audit and maintain food safety handling , product ordering, and inventory

Recruit, Coach, develop, and discipline team members when necessary

Analyze sales reports to create budgets, strategies, action plans and goals to increase store profits

Responsible for (11) 7-Eleven store Franchises

Coached daily store operations to include how to utilize sales and demographic data to create goals, store action plans , inventory turn, reduce bad merchandise, and food spoilage, to create higher store margins

Guided franchises with gasoline regulations

Regularly conducted safety audits and competitor price surveys