DENISE HADLEY
Columbus
Summary
Accomplished Archer certified professional with a strong track record in managing support requests and driving process optimization. Expertise in workflow troubleshooting and user acceptance testing, contributing to enhanced application performance and customer satisfaction.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Archer Senior Application Engineer
Bread Financial
Columbus
01.2014 - 01.2026
- Managed UAT to validate application functionality before updates
- Troubleshot workflow and application processes to ensure smooth operation
- Processed customer support requests to resolve user issues
Business Continuity Analyst
Alliance Data
Columbus
01.2011 - 01.2014
- Developed Business Continuity plans for each business unit and location, utilizing insights from Business Impact Analysis to ensure operational resilience
- Conducted Business Impact Analysis for all business units within Retail division to identify critical processes and risks
- Facilitated Tabletop exercises for all business units and locations to validate Business Continuity plans and enhance readiness
- Manage pandemic, active shooter and Business Continuity awareness training
- Executed call tree tests to assess communication effectiveness among associates.
Data Center Site Lead
JPMorgan Chase
Columbus
01.2010 - 01.2011
- On-site lead for data center shrink to MER project, decommissioning 600+ servers, 200+ network devices, relocating 60+ servers into MER
- Validated team work requests by reviewing and confirming technical details to ensure project accuracy.
- Trained new employees on workflow and trouble ticket systems to facilitate quicker integration into team operations.
Workflow and Network Engineer
JPMorgan Chase
Columbus
01.2006 - 01.2010
- Diagnosed and resolved network connectivity issues, implementing effective solutions to restore service.
- Tracked and administered switch ports for network devices, ensuring accurate assignment and accessibility.
- Managed work requests and coordinated team workflow to streamline operations.
Network Engineer
JPMorgan Chase
Columbus
01.2000 - 01.2006
- Implementation and field services team lead
- Implemented new network projects and troubleshot connectivity issues to improve overall network performance.
- Maintained LAN connectivity for switches and desktops, ensuring reliable network access.
- Analyze network connectivity of internal applications and systems, including IP and IPX protocols
- Participated in disaster recovery efforts.
- Prioritized customer service to enhance relationships and strengthen company reputation.
Executive Assistant
JPMorgan Chase
Columbus
01.1998 - 01.2000
- Managed daily schedules and activities for Senior Vice President of Technology Services to ensure efficient time allocation
- Managed confidential information, expense reports, budgets and status reports
- Facilitated daily interactions with upper management, providing support and coordination as required
- Directed and trained administrative assistants, enhancing team effectiveness and operational workflow
Programs Administrator
National Auto Care Corp.
Westerville
01.1995 - 01.1998
- Served as primary contact for agents and dealers requesting special rates and exceptions, facilitating tailored solutions
- Created dynamic rate charts for individual agents and dealerships
- Coordinated distribution of rate charts to agents and dealerships, ensuring timely access to updated pricing information
- Managed the input of applications in underwriting system
Administrative Assistant
American Insurance Administrators, Inc.
Columbus
01.1994 - 01.1995
- Supported vice president of marketing and marketing administrator by managing office tasks to ensure streamlined operations
- Developed comprehensive reports for universities detailing demographic information to aid in strategic decision-making
- Managed schedules and appointments for executives and department heads.
- Coordinated communication between clients, vendors, and internal teams.
- Prepared and organized documents for meetings and presentations.
Safety Assistant / Security and Safety Secretary
Worldwide Church of God/Ambassador College
Pasadena
01.1988 - 01.1993
- Contributed to drafting, editing, and processing Injury and Illness Prevention Program, ensuring alignment with CAL/OSHA standards
- Organized and maintained material safety data sheet records and safety supplies, ensuring compliance with accounting and purchasing procedures
- Delivered CPR training as an authorized Red Cross instructor, enhancing safety awareness and preparedness
House Staff, Reception/Banquet Staff
Ambassador Auditorium & Foundation
Pasadena
01.1988 - 01.1993
- Coordinated personnel and managed logistics for efficient reception and banquet setups
- Delivered friendly, courteous customer service to enhance experience for patrons and reception attendees
- Conducted public safety inspections and ensured service quality before, during, and after performances
Education
Bachelor’s of Science - Information Technology
DeVry Institute of Technology
Columbus, Ohio01-2003
Bachelor’s of Arts - Liberal Arts
Ambassador College
Pasadena, California01-1990
Associate of Science - Home Economics
Ambassador College
Big Sandy, Texas01-1987
Skills
- Application development
- User acceptance testing
- Application support
- Workflow troubleshooting
- Process optimization
- Stakeholder engagement
- Problem solving
- Team leadership
- Effective communication
- Written communication
Certification
- Archer Certification - RSA Archer, 2017
Timeline
Archer Senior Application Engineer
Bread Financial
01.2014 - 01.2026
Business Continuity Analyst
Alliance Data
01.2011 - 01.2014
Data Center Site Lead
JPMorgan Chase
01.2010 - 01.2011
Workflow and Network Engineer
JPMorgan Chase
01.2006 - 01.2010
Network Engineer
JPMorgan Chase
01.2000 - 01.2006
Executive Assistant
JPMorgan Chase
01.1998 - 01.2000
Programs Administrator
National Auto Care Corp.
01.1995 - 01.1998
Administrative Assistant
American Insurance Administrators, Inc.
01.1994 - 01.1995
Safety Assistant / Security and Safety Secretary
Worldwide Church of God/Ambassador College
01.1988 - 01.1993
House Staff, Reception/Banquet Staff
Ambassador Auditorium & Foundation
01.1988 - 01.1993
Bachelor’s of Science - Information Technology
DeVry Institute of Technology
Bachelor’s of Arts - Liberal Arts
Ambassador College
Associate of Science - Home Economics
Ambassador College