Denise Hamel
Meridian,ID
Summary
Dynamic professional with a proven track record at St. Alphonsus Regional Medical Center, excelling in problem-solving and customer engagement. Enhanced laboratory efficiency through quality assurance and streamlined workflows. Recognized for attentive listening and empathetic conflict resolution, fostering loyalty and repeat business at OVG-Ford Idaho Center.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
OVG-Ford Idaho Center
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Technologist Clinical Generalist
St. Alphonsus Regional Medical Center
02.2012 - 04.2018
- Maintained a clean and orderly workspace by adhering to established sanitation protocols and performing routine cleaning tasks as required.
- Maintained thorough documentation of all test results, guaranteeing accuracy while complying with HIPAA regulations regarding patient confidentiality.
- Streamlined workflow processes for quicker test results by implementing time-saving techniques and prioritizing tasks based on urgency.
- Assisted in training new staff members, sharing knowledge and expertise to help them achieve proficiency in their job duties.
- Collaborated with healthcare professionals to ensure accurate diagnoses, providing detailed interpretations of complex laboratory findings.
- Enhanced laboratory efficiency by maintaining quality assurance programs and adhering to strict regulatory guidelines.
Education
Associate of Science - Medical Technlogy
Lynn Hospital School of Medical Technology
Lynn, MA06-1970
Skills
- Customer engagement
- Attentive listening
- Problem-solving skills
- Training skills
- Excellent Communication skills
- Critical thinking
Languages
English
Full Professional
Timeline
Customer Service Representative
OVG-Ford Idaho Center
08.2021 - Current
Medical Technologist Clinical Generalist
St. Alphonsus Regional Medical Center
02.2012 - 04.2018
Associate of Science - Medical Technlogy
Lynn Hospital School of Medical Technology
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