Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Hamilton

Modesto,CA

Summary

Dedicated Mental Health professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Personal Service Coordinator (Intermittent)

Turning Point Community Programs
Modesto, CA
05.2022 - Current
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Applied mobility assistance knowledge to safely direct guests in different spaces involving varying elevations and obstacles.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to guests , handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to guests, handled challenging situations with ease.

Rehabilitation Coverage Counselor I

Turning Point Community Programs
Modesto, CA
06.2021 - Current
  • Assisted individuals with addressing their needs/issues and developing plans.
  • Coordinated community resources and secured referrals and offered information to guests..
  • Prepared and maintained records detailing guests personal and eligibility information and services provided. .
  • Evaluated data to determine eligibility and needed services.
  • Mobilized case managers to document service delivery and case progress.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Warmline Phone Representative

Turning Point Community Programs
Ceres, CA
05.2014 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of Mental Health issues, providing knowledgeable responses to diverse questions.
  • Educated callers about community programs and services and access to services.
  • Used listening skills to approach and understand customer needs and recommend relevant offerings.
  • Achieved high satisfaction rating through proactive one-call resolutions of callers issues.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Answered average of 40 calls, per shift, addressing callers inquiries, solving problems and providing services/programs information.
  • Sought out training opportunities to enhance callers relationship management abilities and further boost satisfaction of callers.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with guests and staff.
  • Met caller guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing caller concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic caller relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues and callers.
  • Sought ways to improve processes and services provided.

Branch Manager

Chase Bank JP Morgan
Stockton, CA
08.1985 - 08.2008
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Identified and capitalized on community business opportunities with effective networking.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.

Education

Associate of Arts - Business Administration

Modesto Junior College
Modesto, CA
05.1982

Skills

  • Referral Coordination
  • Guest/ Case Manager Interaction
  • Individualized Plans
  • Continuous Development
  • HIPAA Requirements
  • Treatment Recommendations
  • Oral and Writing Communication
  • Emotional Support
  • Crisis Situations
  • Community Service Programs
  • Guest Advocacy

Timeline

Personal Service Coordinator (Intermittent)

Turning Point Community Programs
05.2022 - Current

Rehabilitation Coverage Counselor I

Turning Point Community Programs
06.2021 - Current

Warmline Phone Representative

Turning Point Community Programs
05.2014 - Current

Branch Manager

Chase Bank JP Morgan
08.1985 - 08.2008

Associate of Arts - Business Administration

Modesto Junior College

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Denise Hamilton