Denise Hamilton
Sebring,FL
Overview
25
25
years of professional experience
Work History
Case Manager
NU-HOPE Elder Care Services
06.1999 - 12.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Monitored program performance and outcomes for successful delivery of services.
- Implemented strategies to increase public awareness of social and community service programs.
Skills
- Individualized Counseling
- Records Management
- Needs Assessment
- Regulatory Compliance
- Health History Documentation
- Case Management
- Case Planning
- Documentation Proficiency
- Annual Case Reviews
- Positive Attitude
- Patient Assessment
- Case Needs Assessment
- Community Resources
- Case Management Tracking
- Conflict Resolution
- MS Office
- Home Visits and Inspections
- Documentation and Reporting
- Patient Needs Assessment
- Decision-Making
- Progress Evaluations
- Problem-Solving
- Email and Telephone Etiquette
- Medical Records Management
- Staff Management
- Empathy and Compassion
- Active Listening
- Time Management
- Organizational Skills
- Computer Literacy
- Client Assessment
- Goal Setting
- Decision Making
- Case Documentation
- Attention to Detail
- Stress Management
- Problem Solving
- Multitasking Abilities
- Creative Thinking
- Proficient in Software
- Written and Verbal Communication
Timeline
Case Manager
NU-HOPE Elder Care Services
06.1999 - 12.2023
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