Property Management Software
Denise Hamilton
Property Management
Plano,TX
Summary
Seasoned multifamily property management expert with over 20+ years of extensive experience in the real estate sector. Proven ability to manage a wide range of properties, enhance operational performance, and foster positive tenant relationships. Strong skills in lease administration, financial oversight, and strategic marketing. Committed to driving property value and improving resident satisfaction. Seeking to re-enter the property management field and leverage an extensive background to contribute effectively to a forward-thinking organization
Overview
13
13
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
Work History
Property Manager/Leasing Consultant
The Liberty Group Apartment Staffing
01.2024 - Current
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Real Estate Broker
Denise Hamilton Realtors
12.2019 - 01.2024
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Arranged for inspections and surveys of sold properties.
- Developed training materials to educate newly licensed agents on industry best practices, ensuring a high level of professionalism within the team.
- Managed roster of clients to send announcements and information on new properties.
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Improved client satisfaction with personalized property matching, understanding their needs, and preferences.
- Maintained up-to-date knowledge of real estate laws and regulations, ensuring compliance in all transactions.
- Streamlined buying process, providing detailed guidance to clients and reducing time to close.
- Provided comprehensive support to clients relocating from other areas, making their transition smoother.
- Enhanced online visibility of properties with innovative marketing strategies, reaching wider audience.
Property Management Coordinator
Mesa One LLC
02.2016 - 08.2019
- Provided exceptional customer service by responding promptly to tenant inquiries or concerns, maintaining positive relationships throughout the community.
- Trained newly hired staff members on company policies, procedures, and best practices in order to maintain consistent performance levels across the team.
- Maximized rental income potential by evaluating market trends and adjusting pricing strategies accordingly.
- Managed vendor relationships for cost-effective services while maintaining high-quality work standards.
- Conducted thorough tenant background checks to minimize risk factors associated with renting units.
- Reduced vacancies through proactive tenant retention efforts and targeted leasing strategies.
Real Estate Agent
Harold Carter Real Estate
03.2014 - 02.2016
- Served as a real estate agent for a HUD listing broker, specializing in sale of HUD homes and managed 75 single-family properties throughout DFW.
Property Manager
Pinnacle Apartment Management
02.2012 - 03.2014
- Over saw daily operations of 375 unit apartment complex, ensuring tenant satisfaction and property maintenance. Responsibilities included managing leases, coordinating repairs, handling tenant relations, and optimizing financial performance to enhance property value.
Regional Manager
Clark Lauderdale Property Management (CLC)
- Began a career at CLC as a Leasing Consultant at Newport Apartments near SMU, progressing to Trainer and Regional Manager before the portfolio was sold. Tenure with the company lasted five years. Supervised a total of 2,350 units with a direct staff of 31, including maintenance personnel.
Education
Bachelor of Science - Business Administration And Management
Texas Woman's University
Denton, TX 06.2010 - 08.2024
Skills
Customer Service
Active Listening
Product Knowledge
Complaint resolution
Problem-solving abilities
Customer Relations
Critical Thinking
Microsoft Excel
Appointment Scheduling
Computer Proficiency
Scheduling
Information Security
Complaint Handling
Follow-up skills
Client Relations
Customer Education
Microsoft Office Suite
Conflict Resolution
Team Development
Documentation
Product and service solutions
Coordination
Sales expertise
Administrative Support
Assertiveness
CRM software proficiency
Spreadsheets
Account Management
Sales closing
Service standard compliance
Research
Project management abilities
Staff Training
Training development aptitude
Affiliations
Goldman Sachs Cohort 24
National Associations of Realtors
Collin County Board of Realtors
Software
Yardi, AppFolio, Knocks, Rentec, Rent Cafe
Certification
CAM - Former Certified Apartment Manager
Interests
Horse Back Riding
Community Volunteer
Timeline
Property Manager/Leasing Consultant
The Liberty Group Apartment Staffing
01.2024 - Current
Real Estate Broker
Denise Hamilton Realtors
12.2019 - 01.2024
Property Management Coordinator
Mesa One LLC
02.2016 - 08.2019
Real Estate Agent
Harold Carter Real Estate
03.2014 - 02.2016
Property Manager
Pinnacle Apartment Management
02.2012 - 03.2014
Bachelor of Science - Business Administration And Management
Texas Woman's University
06.2010 - 08.2024
Regional Manager
Clark Lauderdale Property Management (CLC)
CAM - Former Certified Apartment Manager
Licensed Real Estate Broker
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