Denise Hand
Jacksonville,FL
Summary
Motivated Sales Professional with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Overview
14
14
years of professional experience
Work History
Sales Representative, Customer Care ~Part-Time
Atlanta Tree All Stars
01.2022 - Current
- Conducted neighborhood canvassing and on-site consultations to generate leads, assess tree removal needs, and provide tailored service recommendations.
- Delivered professional presentations to Homeowners Associations (HOAs) and property managers, effectively communicating service benefits and securing contracts
- Increased sales revenue by $250k per year, identifying and targeting high-potential accounts.
- Followed up with clients post-service to ensure satisfaction, address any concerns, and build long-term relationships for repeat business
Bobbi Brown Cosmetics Manager
Belk
05.2022 - 07.2024
- Led sales growth initiatives, achieving a 60% increase in 5 months through strategic upselling
- Recognized by VP of Bobbi Brown North America for exceptional sales performance, leading to a personal meeting to share strategies for improving sales across underperforming counters
- Enhanced customer satisfaction with personalized service and innovative sales techniques
- Increased client base to over 450 within two years through effective client engagement
- Organized promotions tied to holidays and trends, boosting sales with limited-time offers,
- Reflected brand values and quality to deliver luxury experience for customers, driving 80% customer retention
- Consistently exceeded daily, weekly, and monthly sales goals while collaborating with management to establish achievable and ambitious targets
Sales and Support Representative
Spray Foam, Etc.
01.2020 - 05.2022
- Provided targeted outreach and relationship building to generate and convert leads, doubling sales to $1.5M in first year
- Proactively initiated in-person outreach by visiting construction sites and canvasing neighborhoods to identify potential leads and generate new business opportunities
- Delivered presentations to homeowners, highlighting spray foam benefits and addressing questions
- Attended home shows and fairs, providing free consultations and seasonal discounts
- Partnered with real estate offices and HVAC companies to offer combined seasonal services
Independent Contractor/Freelancer
Denise Hand Aesthetics
08.2019 - 12.2020
- Developed targeted marketing campaigns for sororities and event planners, expanding client base and diversifying revenue streams
- Executed targeted digital marketing campaigns, expanding client base from zero to 40 new clients monthly within two months, boosting brand visibility
- Pioneered strategic partnerships with bridal shops, wedding photographers and event planners to increase revenue by $50k
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Sales Manager/Lead Aesthetician
A New You
11.2018 - 08.2019
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Increasing profitability by rewriting treatment protocols to create more streamlined, time efficient procedures reducing product waste and optimizing resource utilization
- Conducted extensive staff training on customer service, product knowledge, upselling, and effective communication, including addressing customer needs both in-person and over the phone, to enhance team performance and client satisfaction
- Boosted customer retention rates by 70%, establishing robust follow-up system and personalizing client interactions.
Sales Consultant/Medical Esthetician
Dermatology Associates of Georgia
01.2015 - 11.2018
- Achieved top 1% U.S. sales ranking for Revision skincare, earning the Revisionary Award for two years
- Implemented effective marketing strategies and leveraged a relational sales approach to achieve an average of $13,000 to $15,000 in monthly product sales and $6,000 in monthly treatment sales within one year
- Successfully built a client base from zero to 80 regular patients within the first 6 months by building relationships with dermatologists and PAs, expanding client referrals
- Presented products at health fairs, mom's groups, teacher meetings and festivals, enhancing community engagement
- Organized and executed promotions for new skincare products and services, managing all social media marketing efforts and directly contacting patients to drive engagement and increase sales
- Consistently exceeded quarterly sales targets and recognized as a top-performing sales consultant by offering complimentary skin consultations, upselling products, and proactively engaging with patients in the waiting room to build rapport, answer questions and promote services.
Server/Bartender
Marlow's Tavern
02.2012 - 01.2015
- Managed bar operations, crafted signature cocktails, and ensured exceptional customer service
- Cultivated vibrant atmosphere, engaged patrons with product knowledge, and organized themed events
- Drove repeat business and positive word of mouth referrals
- Implemented upselling techniques, boosting average check size
- Streamlined service processes, reducing wait times and increasing table turnover
On-Premise Sales Representative
Savannah Distributing
05.2011 - 05.2013
- Increased sales by 25% across all accounts while opening 15 monthly new accounts through persistent relationship building, market research, and targeted promotions
- Organized 50+ events, developed themes, demonstrated products, and offered samples
- Conducted targeted cold calls and engaged bar staff through training sessions, organized impactful tastings, and introduced customized marketing materials, resulting in increased product visibility and sales
- Identified underperforming accounts and revitalized them through focused sales efforts and tailored marketing support, resulting in a 35% increase in sales
Education
Master's degree - Social Work
University of Georgia
Athens, GASkills
- Sales and Revenue Growth
- Sales Presentations
- Team Leadership and Training
- Presentation Skills
- Customer Relationship Management
- B2B and B2C Sales
- Product Knowledge and Demonstrations
- Business Development
- Strategic Marketing
- Upselling and Cross Selling
- Sales Negotiation
- Prospecting
Timeline
Bobbi Brown Cosmetics Manager
Belk
05.2022 - 07.2024
Sales Representative, Customer Care ~Part-Time
Atlanta Tree All Stars
01.2022 - Current
Sales and Support Representative
Spray Foam, Etc.
01.2020 - 05.2022
Independent Contractor/Freelancer
Denise Hand Aesthetics
08.2019 - 12.2020
Sales Manager/Lead Aesthetician
A New You
11.2018 - 08.2019
Sales Consultant/Medical Esthetician
Dermatology Associates of Georgia
01.2015 - 11.2018
Server/Bartender
Marlow's Tavern
02.2012 - 01.2015
On-Premise Sales Representative
Savannah Distributing
05.2011 - 05.2013
Master's degree - Social Work
University of Georgia
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