Denise M. Hargwood
Immigration Services Officer
Charlotte,NC
Summary
Enthusiastic Immigration Services Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Immigration Law and identifying fraud and trained in adjudicating Controlled Application Review and Resolution Program (CARRP). Motivated to learn, grow and excel within USCIS.
Overview
37
37
years of professional experience
Work History
Immigration Services Officer II GS11-12,
USCIS 200 Executive Park Drive
Charlotte, NC
07.2016 - Current
- Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
- Liaison with USCIS Fraud Detection and National Security (FDNS) officers.
- Conduct legal research and prepare position papers, notices of intent, and notices to appear in removal proceedings.
- Provide oversight and adjudication of cases involving national security and egregious public safety concerns and serve as a subject matter expert in more complex adjudications.
- Support Adjudications by adjudicating complex cases, conducting security checks, identifying fraud, program quality assurance, conduct training/mentoring, serving as a liaison to both external and internal stakeholders and communicate decisions.
- Advised customers on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Make adjudicative decisions and draw appropriate conclusions of law for cases involving novel or unprecedented issues using expert knowledge of the Immigration and Nationality Act, Administrative Appeals Office and Immigration Appeal decisions
Veteran Service Representative GS-8
Veterans Benefit Administration 5000 Wissahickon A
Philadelphia, PA
07.2010 - 03.2021
- Conducted research, gathered information from multiple sources and presented results.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Worked with all customers to understand needs and provide excellent service.
- Articulated opinions and binding decisions through written documentation.
Immigration Services Officer I, GS-9
USCIS Service Center 8801 North Stemmons Freeway
Dallas, TX
10.2014 - 06.2016
- Grant or deny applications and petitions for immigration benefits and determine appropriate level of adjudicative review and update databases with appropriate information and decisions.
- Research and interpret sources including immigration laws and regulations, operating instructions, legislative history, precedent decisions, state and local laws, and international treaties to determine adjudicative decision.
- Gather information using a variety of methods including document review, electronic systems checks, interviews, etc. to make adjudicative decisions on immigration benefit applications/petitions.
- Process electronic or paper applications and petitions for immigration benefits using available electronic systems to verify numerous established data points.
- Conduct security checks in accordance with all applicable DHS/USCIS laws and policies.
Immigration Services Officer GS-7-8
970 Broad Street
Newark , NJ
07.2013 - 10.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Grant or deny applications and petitions for immigration benefits and determine appropriate level of adjudicative review and update databases with appropriate information and decisions.
- Conduct security checks in accordance with all applicable DHS/USCIS laws and policies.
- Research and interpret sources including immigration laws and regulations, operating instructions, legislative history, precedent decisions, state and local laws, and international treaties to determine adjudicative decision.
- Worked both independently and collaboratively in fast-paced public service environment.
Immigration Services Assistant GS-5-7
USCIS 970 Broad St
Newark, NJ
06.2011 - 07.2013
- Delivered clerical support by handling range of routine and special requirements.
- Maintained records of material flow, compiling and organizing related data.
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
- Monitored shipments and mailing procedures to effectively distribute or file mail
- Accounting for the movement of files to other locations, conducting audits of files.
Contact Representative
Walter Reed Army Medical Center
Washington , DC
07.2009 - 07.2010
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Served disabled veterans in a friendly, efficient manner following outlined steps of service.
Social Insurance Representative
Social Security Administration
New Brunswick, NJ
08.2001 - 05.2009
- Used critical thinking to break down problems, evaluate solutions and make decisions on disability applications.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Resolved problems, improved operations and provided exceptional service.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Service Record Book Clerk
United States Marine Corps
Kings Bay, GA
08.1986 - 08.1991
- Quickly learned new skills and applied them to daily tasks, improving productivity.
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets for daily, weekly and monthly reporting.
- Updated personnel files.
Claims Administrator
Comsat Corporation
Rockville, MD
1997 - 2001
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Examined claims forms and other records to determine insurance coverage.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Insurance Claims Representative
GEICO
Fredericksburg, VA
1993 - 1997
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Checked level and type of coverage and evaluated contracts.
- Followed up with customers on unresolved issues.
- Oversaw claim recoveries, including subrogation and salvage.
- Proposed settlements for uncomplicated issues to resolve claims.
Skills
Flexible & Adaptable
undefinedAdditional Information
USCIS Academy BASIC Immigration Services Officer Course completed 12/17/2013
CARRP training completed Jun 2019
HSI Fraud Document Train the Trainer completed September 2019
Charlotte Union Steward 2018 to present
Timeline
Immigration Services Officer II GS11-12,
USCIS 200 Executive Park Drive
07.2016 - Current
Immigration Services Officer I, GS-9
USCIS Service Center 8801 North Stemmons Freeway
10.2014 - 06.2016
Immigration Services Officer GS-7-8
970 Broad Street
07.2013 - 10.2014
Immigration Services Assistant GS-5-7
USCIS 970 Broad St
06.2011 - 07.2013
Veteran Service Representative GS-8
Veterans Benefit Administration 5000 Wissahickon A
07.2010 - 03.2021
Contact Representative
Walter Reed Army Medical Center
07.2009 - 07.2010
Social Insurance Representative
Social Security Administration
08.2001 - 05.2009
Service Record Book Clerk
United States Marine Corps
08.1986 - 08.1991
Claims Administrator
Comsat Corporation
1997 - 2001
Insurance Claims Representative
GEICO
1993 - 1997
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