Summary
Overview
Work History
Education
Skills
Data Entry, Medical Terminology Experience, Clerical Supervision
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Denise Harris

The Bronx,NY

Summary

Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.

Dedicated Registration Clerk with excellent Skill and Skill skills. Highly effective at juggling variety of responsibilities simultaneously without compromising work quality. Offering Number years of related experience and expert knowledge of Software.

Keen individual with more than Number years' working as a Registration Clerk for a Type of Company organization. Determined and experienced in file maintenance and Type of Skill.

Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.

Compassionate Registration Clerk with exemplary skills in Skill and Skill. Engaging and personable to advocate effectively for patients. Dedicated to delivering fast, effective customer service through advanced communication and technology skills.

Highly knowledgeable Job Title with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Overview

27
27
years of professional experience
1
1

27 Years Clerical Experience

Work History

Emergency Registration Clerk-Clerical Associate IV

Harlem Hospital Center
Manhattan , NY
08.2022 - Current
  • Recorded costs accurately and explained any additional fees to guests.
  • Processed cancellations, changes or special requests promptly.
  • Explained form wording to patients to help each understand information required.
  • Welcomed as many as Number patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
  • Coordinated with staff to process Type paperwork and direct to appropriate departments.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Alerted supervisor of technical issues involving reservation process.
  • Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
  • Greeted guests and visitors and managed Number daily reservation requests.
  • Conducted interviews with individuals to obtain all required information.
  • Used Software to record and organize patient insurance and medical information.
  • Greeted clientele and provided comfortable seating options.
  • Reviewed, processed and issued application requests for Type registration.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
  • Performed data entry on Software to maintain and organize records of member and program information
  • Used Software to manage Type record database, maintaining information confidentiality in accordance with federal privacy laws

Clerical Associate IV-Unit Clerk

Harlem Hospital Center
Manhattan , NY
12.2018 - 08.2022
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Prepared admissions charts and scanned records.
  • Prepared meeting rooms and materials and recorded important information.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
  • Arranged discharges and patient transportations.
  • Answered multi-line telephone system, provided information and directed calls.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Provided clerical support, addressing routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Clerical AssociateIV-Infectious Disease Clinic

Harlem Hospital Center
Manhattan , NY
10.2002 - 12.2018
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed team communications and information for meetings.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Conducted research, gathered information from multiple sources and presented results.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Collaborated with team members to achieve target results.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Identified issues, analyzed information and provided solutions to problems.
  • Increased customer satisfaction by resolving issues.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

CA II -Emergency Department Registration /Ward Clerk

Lincoln Hospital Center
The Bronx, NY
07.1995 - 10.2002
  • Produced high-quality communications for internal and external use.
  • Provided clerical support, addressing routine and special requirements.
  • Developed presentations and generated reports to facilitate office operations.
  • Interacted with customers by phone, email or in-person to provide information.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Documented latest information in computer system and printed paperwork.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.

Education

Psychobiology

Mercy College, New York
50 Antin Place

Psychobiology

College of New Rochelle, The
New Rochelle, NY
09.2004

Skills

  • Medical Terminology
  • Medicare Regulation
  • Time Management
  • Emergency Room Services
  • Appointment Scheduling
  • Registration Documents
  • Insurance Verification
  • Registration Requirements
  • Verbal and Written Communication
  • Registration Services
  • Patient Registration
  • Registration Coordination
  • Demographics Information
  • Emergency Medical Treatment
  • Reminder Calls
  • Critical Thinking
  • Patient Greeting
  • Information Updates
  • Information Assistance
  • Benefits Verifications
  • Patient Admission
  • Call Transfers
  • Medical Coverage
  • Documentation

Data Entry, Medical Terminology Experience, Clerical Supervision

Data Entry- 8,000 keystrokes a minute

Knowledge of Medical Terminology

Outpatient Registration Experience

Emergency Department Registration with EPIC

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Wanderer, there is no path, the path is made by walking.
Antonio Machado

Timeline

Emergency Registration Clerk-Clerical Associate IV

Harlem Hospital Center
08.2022 - Current

Clerical Associate IV-Unit Clerk

Harlem Hospital Center
12.2018 - 08.2022

Clerical AssociateIV-Infectious Disease Clinic

Harlem Hospital Center
10.2002 - 12.2018

CA II -Emergency Department Registration /Ward Clerk

Lincoln Hospital Center
07.1995 - 10.2002

Psychobiology

Mercy College, New York

Psychobiology

College of New Rochelle, The

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Denise Harris