Denise HARRIS
Marion,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
43
43
years of professional experience
Work History
Customer Service Specialist
Verizon Communication Inc
10.1973 - 09.2016
- 1973-1990 Account Analysis Monthly Operating Expense Report
- Analyzed financial data conducted variance between actual results and forecasting expectations.
- Summarized financial data to compile and enter in financial records. Preparing monthly quarterly and annual reports for management review.
- 1990-2016 Customer Service Specialist Receiving incoming customer calls about phone services reviewing bills and identifying the service that are beneficial for them.
- 2016-2023 Marion Area Transit Dispatcher Received incoming calls from customers to have a bus pick them up from there address and take them to their destination
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Marion Harding High School
Marion, OH06-1974
Skills
- Customer service
- Good communication skills
- Telephone etiquette
- Problem resolution
- Customer relationship management
- Data entry
- Follow-up skills
- Building rapport
- Relationship building
- Conflict resolution
- Paperwork processing
- Data collection
- Service standard compliance
- Customer education
Customer Service Excellence Awards
Awards given because of customer reviews.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
Verizon Communication Inc
10.1973 - 09.2016
High School Diploma -
Marion Harding High School