Denise Harris
Carol Stream,IL
Summary
Dynamic professional with expertise in cash register operation and customer assistance, honed at Walmart. Excelled in resolving customer complaints and fostering loyalty, achieving over 95% satisfaction rates. Adept at payment collection and drawer balancing, ensuring accuracy and efficiency. Committed to delivering exceptional service and enhancing customer experiences through proactive engagement and problem-solving.
Overview
2013
2013
years of professional experience
Work History
Cashier
Walmart
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Customer Service Cashier
Kroger
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service
Kroger
02.2008 - 12.2012
- Provided exceptional customer service, resolving issues promptly and professionally.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Received consistent excellent feedback on work quality and customer service.
- Supervised and trained staff on product knowledge and customer service.
- Strengthened client relationships through regular communication and excellent customer service.
- Used excellent customer service skills in addressing passengers' needs.
Education
High School Diploma - History Art Business
Tri C College
Parma Heights OhioDiploma -
Valley Forge High School
Parma Heights, OH05.1976
Skills
- Payment Collection
- Drawer Balancing
- Cash Register Operation
- Customer Assistance
- Cash handling
- Team collaboration
- Money handling
- Customer relations
- Cash register operation
- Written and verbal communication
- Payment processing
- Refunds and exchanges
- Issue resolution
- POS system operations
- Payment collection
- Guest inquiries
- Daily reporting
Timeline
Customer Service
Kroger
02.2008 - 12.2012
Cashier
Walmart
Customer Service Cashier
Kroger
High School Diploma - History Art Business
Tri C College
Diploma -
Valley Forge High School