Summary
Overview
Work History
Education
Skills
Work Authorization
Personal Information Divorced single mother with 2 young adult children
Timeline
Hi, I’m

Denise Harward

Summerfield,FL

Summary

Customer-savvy customer service and customer relations accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Reliable Job Title enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with Number years of experience building community and developing social skills through incremental therapeutic techniques. Caring and empathetic Job Title with Number years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in Area of expertise and Area of expertise. Respectful and compassionate professional offering Number-year background serving community by providing guidance for clients in need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to serving all guest needs with enthusiasm, accuracy and a coordinated approach. Efficient in directing staff, organizing services and providing seamless transitions to guests in need of special amenities. Exceptional customer service and problem-solving abilities. Well-versed in building long-lasting relationships with typical and VIP guests. Remains calm and collected under pressure and works to develop and implement solutions. Proficient in handling administrative, staffing and inventory needs to keep services flowing smoothly. Veteran guest relations professional bringing Number years of experience working at Type properties. Patient, friendly and reliable with excellent oral and written communication skills. Practiced multitasker and team leader. Hardworking and diligent Guest Relations Executive adept at greeting guests, coordinating check-ins and setting up services. Adept at maintaining frequent and open contact with guests for optimal service. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over Number years of industry experience. Friendly guest service professional offering Number years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in Type roles with training in Software. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over Number years of guest service experience in hospitality industry. Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Coordinated Job Title with more than Number years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.

Overview

15
years of professional experience

Work History

Red Lobster

Primary Host Catering Planner and Coordinator
04.2023 - 12.2023

Job overview

  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Schedule reservations and large parties

Training others for host position and showing example of great customer service

Team building and developing great customer and co worker relationships

Trinity Baptist Church Ocala

Assistant director of children's ministry
07.2008 - 02.2012

Job overview

Education

High school or equivalent

University Overview

UF Dental Expanded Functions
Gainesville, FL

Certification For Dental Assistant from Dental Assisting And Radiography
09.1996

University Overview

Skills

  • Addiction Counseling (5 years)
  • Banquet Experience (2 years)
  • Leadership Experience (10 years)
  • Customer Service (10 years)
  • Supervising Experience (10 years)
  • Microsoft Office
  • Computer Literacy
  • Early Childhood Education (10 years)
  • Crisis Intervention (10 years)
  • Behavioral Therapy
  • Experience with children (10 years)
  • Applied behavior analysis
  • Childcare (8 years)
  • Social work (10 years)
  • Management (10 years)
  • Computer skills (10 years)
  • Case management (4 years)
  • Special education (10 years)
  • Human resources (5 years)
  • Sales
  • Administrative experience (4 years)
  • Teaching (10 years)
  • Behavioral health (5 years)
  • Behavior Management
  • Program Development (5 years)
  • Autism Experience (5 years)
  • Toddler Care (10 years)
  • Curriculum Development
  • Child & Family Counseling (5 years)
  • Group Therapy
  • Motivational Interviewing (5 years)
  • Presentation Skills
  • Research
  • Classroom Management (10 years)
  • Conflict management (5 years)
  • Crisis management
  • ESE and PI teacher's assistant (Elementary) MCPS Wyomina Park Ele and Maplewood Ele (4 years)
  • Pediatric dental assistant (special needs children from infant to Elementary school age) (2 years)
  • Trained for medical procedures for special needs (catheterized procedures, feeding tube and assisting the PT and OT therapist (2 years)
  • Assisting and participating with Special Olympic events (2 years)
  • Reservations Management
  • Server Support
  • Team Collaboration
  • Guest Relations
  • Telephone Reception
  • Group Reservations Management
  • Seating Arrangements
  • Customer Service
  • Reservation Coordination
  • Dining Room Management
  • Event Planning
  • Reservations
  • Organizational Skills
  • Detail Oriented
  • Effective Time Management
  • Event Planning Assistance
  • Table Assignment Coordination
  • Team Player Mentality
  • Menu Knowledge
  • Problem Solving Abilities
  • Positive Attitude
  • Strong Interpersonal Skills
  • Multitasking Proficiency
  • First Aid Training
  • Active Listening
  • Customer Service Excellence
  • Empathy and Understanding
  • Conflict Resolution
  • Professional Appearance
  • Adaptable to Change
  • Reservation Management
  • Telephone Etiquette
  • Decision Making
  • Promotional Knowledge
  • Exceptional Communication
  • Guest Engagement
  • Food Running
  • Guest Complaint Resolution
  • Complaint Handling
  • Front-Of-House Display Creation
  • Safe Food Handling
  • Service Prioritization
  • Cleaning and Sanitation
  • Beverage Preparation
  • Hospitality Service Expertise
  • Food Production
  • Performance Improvement
  • Restroom Servicing
  • Interactive Communication Skills
  • Table Setting Knowledge
  • Table Bussing
  • Guest Seating
  • High-Volume Dining
  • Menu Memorization
  • Staff Coordination
  • Table Assignment Management
  • Large Party Preparation
  • Wait List Management
  • Event Coordination
  • Active Listening and Communication
  • Calendar and Scheduling Software
  • Workflow Coordination
  • GuestBridge Reserve
  • Front of House Management
  • Shift Management
  • Conflict and Complaint Resolution
  • Table Preparation
  • Staff Training
  • Warm and Friendly
  • Suggestive Selling Techniques
  • Team Player
  • Hospitality Best Practices
  • Food Safety Standards

Work Authorization

Work Authorization
Authorized to work in the US for any employer

Personal Information Divorced single mother with 2 young adult children

Personal Information Divorced single mother with 2 young adult children

Relocation: Central Florida living in Summerfield Florida

Timeline

Primary Host Catering Planner and Coordinator
Red Lobster
04.2023 - 12.2023
Assistant director of children's ministry
Trinity Baptist Church Ocala
07.2008 - 02.2012
High school or equivalent
UF Dental Expanded Functions
Certification For Dental Assistant from Dental Assisting And Radiography
Denise Harward