Denise Hayes
Cumming,GA
Summary
Strategic professional in human resources management, known for high productivity and efficiency in task completion. Possess specialized skills in employee relations, compliance with labor laws, and talent acquisition strategies. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness.
Overview
20
20
years of professional experience
Work History
Human Capital Management Consultant
ADP
Alpharetta, GA
12.2022 - Current
- Onboard new payroll clients and make sure they are confortable using our products and services.
- Program system to help streamline HR Implementations.
- Worked with vendors when necessary in order to obtain needed resources or materials.
- Identify potential risks associated with implementing new Human Capital Management processes and provided risk mitigation strategies.
- Provide guidance and advice to clients on how to optimize their human capital management systems.
- Conduct research and benchmarking analysis to inform recommendations for best practices in Human Capital Management.
- Advise clients on recruitment methods, employee engagement, performance management, compensation structures.
- Develop and implement customized human capital management strategies for clients.
- Understand client business issues and concerns and recommend and implement appropriate solutions.
- Consult with clients to deliver a comprehensive product solution
- Work directly with carriers and brokers to ensure accuracy of HR Modules.
- Interpret issues and find creative solutions to help clients with their long term needs.
Payroll Implementation Specialist III
ADP
Alpharetta, Georgia
08.2021 - 12.2022
- Onboarded new payroll clients and make sure they are confortable using our products and services.
- Tested various scenarios to ensure accuracy of data entry into the system.
- Provided technical assistance to clients during the development of system configurations.
- Monitored progress of implementations in order to meet deadlines set by clients.
- Collaborated with IT staff to develop system requirements based on customer needs.
- Provided feedback on product features or design elements that could improve usability or performance.
- Implemented customizations according to customer specifications while adhering to established coding standards.
- Identified potential risks associated with software implementations and developed strategies for mitigating them.
- Developed strategies for streamlining processes while maintaining high quality standards.
- Conducted training sessions for users on how to use the newly implemented software program.
- Worked with vendors when necessary in order to obtain needed resources or materials.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
Relationship Manager
ADP
Cumming, Georgia
08.2004 - 05.2019
- Successfully managed 10 national accounts, with revenue over $2.4 million annually.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Strategically prepared implementation process documents for annual enrollments.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Worked with benefit carriers to ensure accurate data elements and mapping.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Onsite client visits were conducted to determine needs, negotiate contracts, and provide effective data analysis.
Education
Bachelor of Arts - Sociology
University of Florida
Gainesville05-1993
Skills
- HR policies and procedures
- HR analytics
- Diversity and inclusion
- Talent management
- Succession planning
- Relationship management and development
- Strategic planning and execution
- Data collection and analysis
- Onboarding programs
- Internal communications
- HR technology implementation
- Problem resolution
Timeline
Human Capital Management Consultant
ADP
12.2022 - Current
Payroll Implementation Specialist III
ADP
08.2021 - 12.2022
Relationship Manager
ADP
08.2004 - 05.2019
Bachelor of Arts - Sociology
University of Florida
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