Denise Hays

Review signed documents for signature, date and loan term accuracy

Handle any discrepancies with closer, processing and or title company

Processed wire to be sent to treasury for disbursement to title company

Trained how to do the paperwork for the closing

Getting initial closing disclosure to the borrower to review in time for the loan to close

Upload signed documents to Encompass from title company website

Review signed documents for signature and loan terms accuracy against Encompass

Handle any discrepancies with closer, processor and/or title company

Have wire processed to be sent to the title company to disburse to title company

Reviewed title reports for property type, vesting and any judgements.

If was any judgements, I would contact title company to see if it was cleared.

Manage customer lines of credit for $50 to $100 million

Reviewing funding documents for funding accuracy

Add and approve closing agents, title companies and attorney offices to received funding wires

Release cash requests

Post returned wires

Post re-pays after the loan is purchased by investors

• Assisted customers with prompt and polite support in-person and via telephone.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.
• Input credit and debit card payments in POS system to complete loan payment
• Trained new staff on how to post a payment to customer account
• Worked independently with minimal supervision.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Exceptional computer skills
• Prioritized tasks and projects to meet tight deadlines.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Reviewed loan docs with the borrower for signature and dates
• Called past due customers for payment
• Processed docs for closing
• Reviewed HUD Agreement to make sure it balances