Denise Headley
Vallecito,CA
Summary
Detail-oriented Client Service Associate with a decade of experience delivering exceptional customer support and fostering strong client relationships. Recognized for outstanding organizational skills and a strong work ethic, consistently exceeding performance expectations. Adept at quickly mastering new concepts and adapting to various work environments. Seeking a role that values dedication and commitment to excellence in service delivery.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CalTel
Copperopolis, CA
08.2022 - 07.2024
- Answered incoming phone calls to address customer inquiries and resolve issues.
- Managed and responded to customer emails and voicemails promptly and efficiently.
- Scheduled appointments to ensure efficient customer service operations.
- Managed the opening and closing procedures of the office.
- Coordinated with multiple teams to resolve customer issues efficiently.
- Operated company vehicle to transport mail to and from the post office.
- Processed and mailed out customer bills in a timely manner.
- Assisted customers by reviewing and clarifying their accounts and bills.
- Organized and filed documents properly to maintain an efficient workspace.
Housekeeping Professional
Self-Employed
South Lake Tahoe, CA
10.2021 - 08.2022
- Executed steam cleaning, vacuuming, and mopping to ensure pristine floors.
- Performed deep cleaning, dusting, and polishing to maintain high standards of cleanliness.
- Managed kitchen and bath cleaning, including countertops, appliances, and grout, while organizing rooms and handling laundry.
Host/Expo/Bus
Basecamp Pizza Company
South Lake Tahoe, CA
03.2019 - 10.2021
- Greeted and seated customers promptly and courteously.
- Coordinated customer seating arrangements based on the waitlist.
- Accommodated customers' needs to ensure a pleasant dining experience.
- Provided support to staff to ensure smooth operations.
- Collaborated with servers to maintain smooth operations and timely service.
- Delivered food to tables promptly and efficiently.
Nanny
Care.com Inc
South Lake Tahoe, CA
03.2019 - 10.2021
- Maintained punctuality to allow parents to depart for work promptly and deliver detailed updates on the child's status.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Followed detailed schedules to provide structured and reliable care.
- Maintained a clean and safe environment by regularly changing diapers and dressing children.
- Engaged in reading and sign language practice to support children's learning and development.
- Performed household cleaning and chores to maintain a tidy and organized environment.
- Organized and supervised outdoor activities, including visits to parks and restaurants, to ensure enriching experiences.
- Managed nap and bedtime routines to promote healthy sleep habits.
Receptionist
The Landing Resort & Spa
South Lake Tahoe, CA
05.2018 - 03.2019
- Opened and closed the spa, ensuring a secure and welcoming environment.
- Prepared and set up the spa sanctuary each day to maintain a serene and inviting atmosphere.
- Managed appointment scheduling and maintained accurate booking records.
- Set up the fitness center for guest use, including the Steam shower and Sauna.
- Prepared treatment rooms for scheduled treatments, ensuring a clean and welcoming environment.
- Maintained inventory records by counting items and inputting data.
- Provided exceptional guest service by accommodating their needs promptly and efficiently.
- Generated and distributed reports to appropriate personnel.
- Escorted guests throughout the hotel, highlighting key amenities.
Wellness Advisor
Massage Envy
El Dorado Hills, CA
07.2017 - 04.2018
- Opened and closed the spa, maintaining operational readiness and guest satisfaction.
- Managed guest check-ins and check-outs, providing exceptional customer service.Assisted Clinic Manager
- Responded to emails and voicemails, ensuring timely communication with clients.
- Managed and organized clientele files to maintain accurate and accessible records.
- Coordinated and managed client appointments to ensure seamless scheduling.
- Facilitated the sale of retail products and memberships, contributing to revenue growth.
- Provided guests with water or tea to enhance their wellness experience.
- Restocked products to ensure availability and meet customer needs.
- Managed organization of files, products, and desk to enhance operational efficiency.
- Upheld spa standards through regular dusting, sweeping, and laundry management.
- Executed precise data entry tasks to ensure up-to-date wellness documentation.
- Addressed and resolved billing concerns to enhance guest satisfaction.
- Oversaw onboarding of new employees, facilitating their understanding of wellness practices.
Receptionist
The Landing Resort and Spa
South Lake Tahoe, CA
04.2017 - 07.2017
- Opened and closed the spa, ensuring a secure and welcoming environment.
- Prepared and set up the spa sanctuary each day to maintain a serene and inviting atmosphere.
- Managed appointment scheduling and maintained accurate booking records.
- Set up the fitness center for guest use, including the Steam shower and Sauna.
- Prepared treatment rooms for scheduled treatments, ensuring a clean and welcoming environment.
- Maintained inventory records by counting items and inputting data.
- Provided exceptional guest service by accommodating their needs promptly and efficiently.
- Generated and distributed reports to appropriate personnel.
- Escorted guests throughout the hotel, highlighting key amenities.
Breakfast and Laundry Attendant
Holiday Inn Express
South Lake Tahoe, CA
01.2017 - 04.2017
- Provided attentive food service to guests during breakfast hours.
- Ensured inventory was fully restocked to support daily breakfast and laundry service needs.
- Stripped rooms efficiently to prepare for cleaning and guest turnover.
- Maintained and replenished laundry stock to ensure consistent availability of clean linens.
Retail Cashier/Associate
Kirkwood Ski Resort
Kirkwood, CA
11.2016 - 02.2017
- Managed the register, ensuring accurate and efficient transaction processing.
- Ensured proper operation and maintenance of computer equipment.
- Communicated effectively with customers to ensure a positive retail experience.
- Tuned snowboards and skis to ensure optimal performance and customer satisfaction.
Retail Cashier/Associate
TJ Maxx
Sonora, CA
07.2016 - 11.2016
- Managed register duties, including processing payments and providing excellent customer service.
- Engaged with customers on the floor, offering assistance and enhancing their shopping experience.
- Arranged products and cleaned the floor to enhance the overall customer experience.
Education
High School Diploma -
Bret Harte High School
Angels Camp06.2016
Skills
- Proficient in Computer Applications
- Effective Task Prioritization
- Organizational Skills
- Consistently Dependable
- Rapid Learning Ability
- Effective Schedule Coordination
- Active Listening for Complaint Resolution
- Adaptive team player
- Customer Relationship Management
References
- Bethany Gause, (209) 770-6437
- Sabrina Smith, (209) 352-6434
- Sue Meyers, (209) 559-0700
- Allegra Boyd, (775) 219-6350
References
References available upon request.
Timeline
Customer Service Representative
CalTel
08.2022 - 07.2024
Housekeeping Professional
Self-Employed
10.2021 - 08.2022
Host/Expo/Bus
Basecamp Pizza Company
03.2019 - 10.2021
Nanny
Care.com Inc
03.2019 - 10.2021
Receptionist
The Landing Resort & Spa
05.2018 - 03.2019
Wellness Advisor
Massage Envy
07.2017 - 04.2018
Receptionist
The Landing Resort and Spa
04.2017 - 07.2017
Breakfast and Laundry Attendant
Holiday Inn Express
01.2017 - 04.2017
Retail Cashier/Associate
Kirkwood Ski Resort
11.2016 - 02.2017
Retail Cashier/Associate
TJ Maxx
07.2016 - 11.2016
High School Diploma -
Bret Harte High School
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