Denise M Heil
Twin Falls,ID
Summary
I am interested in the position of Receptionist as I have worked in that capacity during my career for the last 25 years. I have dealt with patients and insurance company's in resolving claims, providing medical records when needed and when I worked with St. Ben's {which became St. Lukes within my first year}, I also managed the self pay patients for financing and medical assistance.
Overview
21
21
years of professional experience
Work History
Insurance Recovery Specialist
St. Luke's
10.2011 - 06.2022
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Receptionist
Scholes Dermatology
09.2001 - 07.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Prepared claims and submitted to insurances.
- Resolved claim issues for resubmission.
- Entered payments from patients and insurance.
- Balanced office finances daily.
- Managed accounts in collections.
Education
High School Diploma -
Twin Falls Senior High School
Twin Falls, ID06.1973
Skills
- Policy Requirements and Eligibility
- Report Tracking
- Insurance Industry Experience
- Insurance Knowledge
- Medical Records Management
- Prior Authorization Processing
- Insurance Requirements
Timeline
Insurance Recovery Specialist
St. Luke's
10.2011 - 06.2022
Receptionist
Scholes Dermatology
09.2001 - 07.2011
High School Diploma -
Twin Falls Senior High School